Usuário convidado
16 de julho de 2023
On arrival I was advised the room I had been allocated (a Queen Deluxe) was unavailable due to a faulty door and I would instead be in a Queen single room with no window. I was staying 3 nights for work and advised I was not happy with this change. Within 20 minutes I got a call from reception saying the door was now fixed and my room was available to check in. As is the experience with other reviewers, despite booking Red Earth, I actually got a room over The Isa Hotel. The room rates are the same, but from what I can tell, the Isa rooms are much older and poorly maintained compared to the Red Earth rooms. If you're basing your booking on the photos, be aware that you might end up in a room that does not look like this. The room was pretty average - There was a large section of paint peeling from the ceiling, the windows were covered in grime, the carpet is visibly dirty, and... there were bed bugs. Just stay somewhere else.
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