Hotéis perto de Convento de Nossa Senhora da Saudação, Montemor-o-Novo

Not a great start but did get better through the 4 days. Our arrival was frosty, especially madame manager who couldn’t crack a smile for her customers. Next it’s a 4 star hotel that wanted payment for the room upfront. Then they didn’t accept Amex and finally, laundry service was suspended but they could give us the details of do it yourself launderettes in the town. Not a good start to our expensive stay. That said we had a very nice bungalow, well maintained and a nice cool retreat from the blistering summer heat. Great shower pressure, comfortable beds. All the important things for a vacation. The weird process of having to book specific times for breakfast and dinner didn’t make much sense, especially since there were never more than 4 tables occupied for the times we were there. Could be a process still in place from the pandemic. The jewel was the roof pool and solarium. A lovely place to chill after tourism. The staff we engaged with were very nice and helpful. It’s a shame our initial experience was tainted by management and some obscure policies you’d not expect for a hotel with 4 stars.

We went on a trip to relax and meet the city of Evora with two nights reservation with breakfast included in this hotel. The hotel was in the middle of the hotel, with a stream of water, which was in the rest of the hotel, including some rooms. After a few minutes, he realized that he was wrong and we made the rest of the payment. The lights of the corridors also remain connected overnight, making it between night lights to the room, because above the door there is a glass part. Breakfast is basic but diversified and always equal. The swimming pool and the outdoor space are pleasant, and the hotel has no restaurant or bar to eat or drink during the day. On the penultimate day, the room access card was cancelled to which the same receptionist said we were taking advantage of not paying the second night when we had already made the payment and with it !! The positive points of this hotel are the location and private park.

Second visit to this hotel. Stayed in the Room Deluxe Suite in the Convent first time which had a large terrace offering spectacular views of the area. We would have booked it again had it been available. The Deluxe Design room was also very good and comfortable. The staff were all very friendly, helpful & efficient. Dinner in the Divinus restaurant was just as enjoyable as on our first visit as was the breakfast buffet. The lighting and colour scheme created a soft clean atmosphere in what could otherwise have appeared as a cold Cloister area. Would recommend a visit to the church - beautifully restored.

The hotel is in a good location, is modern, elegant, clean and well-maintained. Staff were very friendly. The room and bed was very comfortable and inviting. One thing that would have been helpful, would have been driving instructions. Either that, or a pickup from the front desk when I called several times for help. Evora is full of narrow, winding and one-way roads, and the GPS route was unadvisable (it wasn't obvious that our vehicle would have had enough clearance to navigate the extremely narrow lane that GPS sent us on) so we ended up asking lots of people for driving instructions. I suppose that's part of the charm of the place but after a long drive to get there ...

Staying in a historic place full of history that was preserved is always something to retain. On top of that feel being well received is always good. The place is amazing, the people are friendly, definitely a place to return and enjoy not only the Pousada but also the Arraiolos village and the surrounds.

Too expensive for what it offers. Overbearing and foolish management that won't admit its mistakes. Decisions that favor business events instead of the relaxation they claim to offer leisure guests. Access is 1.5km on dirt, full of terraces from tractors, which makes it impossible for a car to go more than 10kms/h without breaking the shock absorbers. At check-in there was a group of around 50 people at the entrance to the hotel. We headed for the pool and were surprised by the same group on the pool terrace. It was a company team building event with food, drink and a lot of noise. It was impossible to rest. Small, plastic outdoor pool overlooking the air-conditioned rooms. The company's employees took over the hotel and filmed us with a drone while we were in the pool, without any authorization or warning. This is a clear disregard on the part of the hotel for the privacy of its guests. We went to the room and found the sheets and pillows dirty. The group continued to make noise all afternoon all over the property, on a peddy paper, running and shouting, and even peering into the bedroom windows in search of something. Later, we had dinner in the hotel restaurant and the group continued to sing Alentejo songs and drink at the bar throughout the meal. In addition, the dishes we ordered (cod and sea bream) were salty. After dinner we went to reception and told them that we didn't want to stay at the hotel next night, arguing what I'd explained and asking for a refund for the next night we wouldn't be staying. We were told that the next day they would talk to the superior to see what the situation was. On the way back to the room we found a plague of insects near the entrance and on the outside walls of our room and the adjoining rooms. The next day we showered and smelled of chlorine, the level used in the water. At breakfast the group was still in the hotel. We went to reception and the receptionists told us that we wouldn't be refunded the €190 for the night we hadn't stayed. We left and they kept the money. Relaxation and tranquility?!?

We had spent 3 nights at this Hilton and we got a top rate service, starting from the reception, with Moises, Raquel, Davide, the room services are excellent, as the different restaurants, where I remember just Celso, Diogo, Paolo. The breakfast display is amazing. The rooms large with excellent beds, plus free cover parking for gold members. If in Evora don’t look around this is the place.

Too beautiful hotel, great location, super breakfast, free parking on public holidays, weekdays, 5 euros a night! Clean, tidy, bathroom and room are the biggest in the whole Portugal trip! Must like it! Evora has a lot of extra points for this hotel! New Year's dinner is also great!