Brandi
17 de fevereiro de 2024
The property is a short drive from the airport. The beach and pool area were amazing and the food options were good. We had a cabana on the last day of our stay and our butlers were fantastic. Most of the staff were pleasant and did a great job, but there were several who were less than helpful and not kind to work with.
The rooms are in need of an update. Our room started to have water dripping from the ceiling due to the air conditioner. There was enough water to make the dry wall soft and the paint bubble. After reporting the issue, it took 2 hrs for anyone to come look at it. We had to start moving clothes out of the way and mopping the water up with towels. The front desk was less then helpful when calling to check on status. When they finally got to the room, it appeared that they just bent the pan at the bottom of the unit and closed it back up. No mention of repairing the damaged drywall.
The fire alarms are also not functioning appropriately. They would go off randomly all throughout the day and night on multiple floors. Everyone ignored them.
Overall, we had a great time but the building needs some work.
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