Grand Hotel & La Pace

Este hotel é como entrar em um museu. Quanta grandeza! As pessoas são simpáticas e prestativas, o café da manhã é ótimo e Montecatini é uma cidade adorável. Muito charmoso e perfeitamente localizado na Toscane para explorar a região (por exemplo, Florença, o transporte público de Montecatini a Florença é ótimo). Também é recomendado usar o Funicolare até a montanha. Experiência muito agradável. E, claro, aproveite os ótimos restaurantes e bares em Montecatini, que ficam na esquina do hotel. Estadia muito agradável!

It is a building with lots of potential and promise, but this hotel fails to deliver. Maybe they are under-staffed, but here are some concrete things to fix: Fix all the broken stuff in the rooms, half of the light bulbs in our room were out, the lock to the bathroom was broken, the floor tiles were loose. Just to mention a few things… Fix the breakfast covid scheme, it was chaptic with having a ”buffet” only staff was allowed to touch. The staff taking orders but then loosing track of who ordered what… Seriously, clean that nasty dirty carpet in the grand staircase! You can’t market yourself as a 5 star hotel and then ask guests at the pool to ”rent” a towel. When we asked the reception for a recommendation for a nice wine excursion (this is in Tuscany for cryingnout loud!), the receptionist pointed to the cheap bar across the street(!) When we further explained that we wished to go to a vindyard she just gave us a tourist brochure. Do you really have this low interest in the area you are located in??