Grand Hotel and la Pace

This hotel is like walking into a museum. Such grandeur! The people are friendly and helpful, breakfast is great, and Montecatini is such a lovely town. Very charming and perfectly located within Toscane for exploring the region (e.g. Florence, public transport from Montecatini to Florence is great). Also recommened to use the Funicolare up the mountain. Very nice experience. And of course enjoy the great restaurants and bars in Montecatini which are around the corner of the hotel. Very nice stay!

It is a building with lots of potential and promise, but this hotel fails to deliver. Maybe they are under-staffed, but here are some concrete things to fix: Fix all the broken stuff in the rooms, half of the light bulbs in our room were out, the lock to the bathroom was broken, the floor tiles were loose. Just to mention a few things… Fix the breakfast covid scheme, it was chaptic with having a ”buffet” only staff was allowed to touch. The staff taking orders but then loosing track of who ordered what… Seriously, clean that nasty dirty carpet in the grand staircase! You can’t market yourself as a 5 star hotel and then ask guests at the pool to ”rent” a towel. When we asked the reception for a recommendation for a nice wine excursion (this is in Tuscany for cryingnout loud!), the receptionist pointed to the cheap bar across the street(!) When we further explained that we wished to go to a vindyard she just gave us a tourist brochure. Do you really have this low interest in the area you are located in??