Hotel Montebello

poor service unhelpful staff everything seemed to be a bother for them,food must have been on a budget, worst Hotel i have stayed in, been going to Italy for over twenty years and have always found Italy to be a very friendly and welcoming place this lets it down. went with Caledonian Travel this Hotel was nothing like what was advertised on the web site Evening meal thrown on to the table waitress seem to have a problem with are party most people returned there food when offered something else it was just as bad , Breakfast was no better same every morning no hot food, Bedrooms where cold no heating only offered a blanket by the women at reception who was very rude and give no reason to why there was no heating , don,t know how this can be classed as three star, staff need a lot of customer service training.

The hotels first impressions were good.all ground floor bar,restaurant and lounge were all nicely decorated. Unfortunately that ended with our room. First of all we had problems with our key .granted that might have been us but even one of the staff said there was a problem so who knows When we went down for dinner we went to three different tables and was told we couldn’t sit there because it was set for breakfast. As we were in a coach party we would have liked to sit with other diners but no, we were sent to a table on our own. There was no kettle in the room or tea and coffee.one of the guests told us we should ask for one ,which we did. When plugged in, it wouldn’t work and the room lights flashed every time we tried to push it in.Girl in reception came up to see and she then sent the cleaner to bring us another. She couldn’t get it to come on so went for another kettle. The third kettle did flash on briefly but after she had gone we tried but the only way we could get it to work was by holding the plug in to the socket till it boiled 😳also the lights in the room were flashing if we released our grip. We were told it was our travel plugs but the kettle was theirs so how they came to that conclusion I really don’t know. We asked for cups for our hot drinks and we’re given cardboard flimsy cups . We had to ask at the bar because the waitress in the restaurant wouldn’t give us pot ones. The food was disgusting most nights and lots of guests including myself couldn’t eat it . The waitress who served us ,who was English so no language barrier, banged our plates down in front of us every night. My friend doesn’t eat cheese and she told them this so was asked if she would like spag Bol, which she agreed to. When it arrived there was hardly any meat and the sauce was watered down. It looked disgusting and she couldn’t eat it. The last night we were there , there was a full on argument with the waitress and customers in the restaurant because so many of us sent the food back. My views on this hotel are, it’s the worst hotel for customer service. The hot food which is advertised on the website was non existent and one of the cakes they put out were there 3days on the trot. On one occasion I ordered a glass of water but was brought a large bottle and charged 2 euros for.I didn’t say anything, which with hindsight I should have but I dont like to complain.I left just over half of it and the next morning there it was next to the orange juice for customers breakfast. I wouldn’t recommend any one to stay there because as well as the food we were worried about the electric plugs.