Bellavista Palace Hotel

It is laughable that this hotel calls itself 5 star. Don't be fooled, it is not. Lets start at our arrival. Get into room at 10pm. As we had missed dinner a supposed cold platter was placed in our room. It consisted of a few bits of ham, cheese and 1 very small slice of bread. The safety deposit box did not work, I couldn't get the shower to work. There was someone else's empty shampoo bottle in the shower. I went to plug the kettle in a very dodgy multi-plug, which made the lamp on the sideboard flicker. Couldn't get the TV to work. very uneven and flooring on entrance to the room. The wardrobe doors were so heavy that my wife could hardly open them. On opening the chest of drawers there was an overpowering smell of mustiness as if they hadn't been opened for years, The room smelt of damp generally. Breakfast: if you are going to provide a hot option i.e, fried/ scrambled eggs, bacon and sausages why is it stone cold! Not cooling down or warm or even tepid but stone cold. One morning they cooked a fried egg and bacon for my wife by request, The chef achieved the remarkable feat of burning the bottom of the egg whilst the yolk was still cold. There was a very limited selection of fruit. The bar staff were very good however he could quite easily be rushed off his feet doubling as a waiter in the restaurant. Dinner was very good and the staff were always charming and helpful. I give 2 stars not 1 because of dinner and the staff but the rooms although I must admit were spacious, are not up to even a 3 star standard. Very disappointing.

As I entered my room I noticed hair all over the bath. bath was leaking everywhere. One day after a long day I went back to the room and found the ceiling dripping resulting in my stuff getting soaked. The staff is rude always fighting with each other and once one of the waitresses called a guest ignorant. The breakfast is always the same everything soaked in oil and the sweet section always leftovers from dinner. Dinner portion was like a kids meal and nothing special only one item on thd menu like it or not. The ac in the rooms did not work, we had 3 rooms and none worked.

Ci sono stato ieri sera Ho preso una camera con colazione Camera fredda termosifoni spenti Climatizzatore in camera non funzionante Sinceramente deluso Frequento Montecatini per lavoro spesso Ma non ci ritornerò mai più Colazione povera trascurato tutto

Terribile... veramente un hotel da tre stelle è di poco ..ho portato un gruppo fidandomi delle stelle ma veramente non merita assolutamen te di avere una categoria così alta Allego foto delle camere di alcuni miei clienti...che vergogna muffa . umidità e sporcizia

Personnel accueillant ,sympathique et attentionné , le restaurant propose une cuisine de bonne qualité , le petit déjeuner est riche . Le bar propose de nouveaux apéritifs . Mais certaines chambres et couloirs nécessitent de toute évidence une remise en état sérieuse pour mériter ses 5 étoiles . De plus : - au moment de régler impossible de régler avec une carte ( appareil en panne ) - pas de WiFi dans nos chambres

Encantador hotel de estilo "Art Nouveau"...metido en la foresta y cerca del fonicular a Montecatini Alto...puedes oír y ver los pajaritos cantando en los arboles y a la vez la cúpula de la Terma Tertucio...muy céntrico y con una zona de bienestar espectacular con una piscina de muy variadas fuentes de burbujas y chorros, tiene sauna pequeñita pero siempre dispuesta.El personal es atento y dispuesto a prestar ayuda en todo momento.muy limpio.