Albergo Ercolini e Savi

The rooms were comfortable with beds having just the right firmness. The restaurant was excellent. The staff very accommodating.

Hotel met expectations, clean and quiet, comfortable bed, shower and bath functioned well. The issue we had was the door's deadbolt did not seem to work. Restaurant was very good.

On May 23, 2024 using ******* we reserved (and paid in full) two rooms at Hotel Ercolini & Savi. Our reservations were for Oct. 12-16, 2024. On Oct. 9, 2024 we received an email from Hotel Ercolini “reminding” us of our upcoming stay and a link to check in online. On Oct. 11 the hotel website allowed us to check in for one of the rooms but would not work for the second room. We emailed the hotel and were told it was ok and that it would take an additional 5 minutes when we arrived the next day. We arrived at the hotel late afternoon on Oct. 12. Staff at the reception desk told us the hotel had been overbooked and there were no rooms for us. We were shocked as we had fully paid for the rooms 5 months in advance. We were told that they had reserved two rooms at another hotel that was comparable. We were not given any options. The staff person took us to the other hotel in a van but only spoke to the reception person and left. This hotel was NOT comparable at all. We contacted ******* immediately and after some back and forth with a chatbot and then a “live” person we were told we should have refused to go to the other hotel!! They offered no help. Seriously? We were on a special trip with our friends. We had picked Ercolini & Savi specifically for room sizes, quality, location to the train station, etc. We discovered that there was a festival and regional bicycle race that weekend. We also saw many large tour buses in town. It became clear that we had been bumped from Ercolini &Savi and our fully paid reservations not honored so the hotel could fill the rooms using higher rates than we paid through *******. I cannot recommend this hotel at all. If the hotel does not want to honor ******* bookings they should make that decision and not accept them. Period. As an aside, we checked online the first night and Hotel Ercolini & Savi was, in fact, still accepting reservations for the days we were there at much higher rates, but their website said they were not accepting ******* reservations.

Everything was perfect. The staff were very attentive and helpful. The breakfast had a great variety and the rooms were very spacious.