AmericInn by Wyndham Bay City

Run down location, looked scary and I didn’t check in because I would not take my 2 small kids there. Looked in and the pool was green and caution tape all around.

Property is nice. Breakfast is nice. There is no elevator and the staff did not accommodate for the elderly, still put us in the 2nd floor. Hot tub is not functional. Pool is not clean. Pool shower is broken.

The hotel was clean and organized. The 1st night there I enjoyed my stay but on my second day there when I walked to the receptionist she was rude an arrogant as if she didn’t want to speak to us. Made us all feel uncomfortable and we ended up leaving half way through our stay.

Apparently the hot tub has been down since July but when we booked it never said that, also still doesn’t say that on ******* normally they will cross it out if something is wrong. Also when got to the check in staff was rude about it when we asked and said it’s been broken only a couple months. July is not a couple of months. You could have offered me a refund for your amenities not working because that’s literally not my fault instead was just ignorant. Breakfast was the typical type at hotels. Our room was clean but the tub bottom looked dirty.

Great for families. Lovely breakfast area, pool and lobby. Rooms were clean and comfortable.

I was disappointed that the refrigerator did not work in my room no Jacuzzi in my room the hot tub was out of service

The lobby was beautiful the kitchen area was absolutely adorable. I loved the vibe of the place. The staff were all great very helpful and polite. I picked that place for the Jacuzzi so was disappointed when we got there and it wasn't working but they offer an adult swim from 10pm-12am which I have never seen before and was awesome. Would most definitely go back

Great, comfortable hotel. Only negative would be that the hot tub was not working and that is the 1 reason we chose this hotel over others.

The pool was disgusting and smelled like dirty feet and had clumps of hair flouting around like it hadn't been cleaned in weeks... But the staff was very friendly