Balneario de Mondariz

Meu marido e eu procurávamos experiências termais na Galiza. De acordo com a lista de locais a visitar escolhemos este local “icónico”. A experiência foi tão decepcionante e frustrante que não fornecemos nosso feedback pessoalmente, pois temos certeza de que o que estou prestes a mencionar é visível para os gestores e partes interessadas desta propriedade. O fato de o local ser antigo não deve significar que o local esteja negligenciado e abandonado. Existem locais dentro da propriedade que podem ser o cenário perfeito para um filme de terror. Buffet de má qualidade e variedade de alimentos. Tanto o jantar quanto o café da manhã O ar condicionado do nosso quarto não funcionou a noite toda e estava incrivelmente quente O banheiro dá a sensação de estar em um asilo. Por coincidência descobrimos que tínhamos direito a vivenciar a viagem aquática do Celta. Infelizmente, isso também foi decepcionante. Era visível ferrugem, azulejos quebrados, sujeira e falta de cuidado. Houve apenas um praticante realizando a Jornada Celta o que foi esmagador para ela, porém ela teve a melhor atitude em todos os momentos. Tratamentos de spa são a pior parte de tudo. Camas de tratamento estreitas e antigas, em vez de lençóis usam papel toalha (falta de investimento), todas as salas de tratamento da área de água cheias de ferrugem e manutenção. A massagem linfática ficou abaixo das expectativas. Os clientes procuram visitar estas instalações para se sentirem renovados e recarregarem energias. Esta instalação faz você se sentir doente e triste. É uma pena que um local mágico como este careça de manutenção e investimento adequados por parte das partes interessadas.

The spa needs to be booked, but it is advised to call them, noone speaks English and admin team does not care to help. I am not sure how it will end as have escalated it by email no answer yet and have been asking for a month to get it booked as it is included in the package. Disappointing service for the hotel like this to treat customers in a poor manner. I can show the manager all responses I had from their team.

Used the spa . Very atmospheric. Rather confusing as to whether this spa across the road is part of tge hotel or not. Town very pretty. Rated in an international travel magazine as the best in Spain.

The whole experience was really pretty disappointing, and even more so when we found out that the hotel already knows that the problems that happened for us exist, and are trying to either sell the hotel or find funding to do the necessary repairs. At the same time the system and the hotel are still advertising and pricing as a four-star hotel, which is not even close to accurate. This is not ok. I would normally give 1 star for a review, but the staff were kind and hard working people and so I give 2 stars. I understand the hotel has a lot of history and importance to the community, but to advertise as a four-star hotel means that there is a level of attention to detail and quality of service that is commensurate with the price that one pays in order to go to a 4 star hotel. My wife had planned a special day trip to spend the night at the hotel and receive spa services for our ninth wedding anniversary. She clearly communicated this to the staff and to the hotel and actually booked the best suite available at the hotel. It was supposed to be a two-story room with incredible views and high-level accommodations. The pictures on the site are not accurate. (We were greeted at the desk by kind people and I will also be clear that everyone who works there was quite kind and doing the best they could under difficult circumstances.) That being said, after we checked in no one came to help us move our bags from the front desk all the way across the hotel to an elevator, and then up a large spiral staircase to a suite that look to be about 50 years old. The furniture is old and the room has no high-end amenities and it's laid out in a very strange fashion and in fact was so different that we decided it was not something that we wanted and so we asked to be moved to a junior suite. That is where the problems began. The junior suite, smaller and a little bit more accessible, made absolutely no sense in terms of design layout and the bathroom wasn't very well designed. When you enter the the small foyer entrance, if you can call that, it is comprised of an old square dining room table with four chairs and a couch looks to be about 50 years old. There is no artwork on the walls and it looks like something out of a prison or a strange waiting room? The bathroom is a mess. There is a large sunken tub, but it is difficult to get in and out of and quite slippery and no real way of easily doing that. Also the rack that is used to dry towels and bathing suits is in an awkward place in the shower and when I needed to put my head on the wall just to turn around I burnt my hand on the rack. We then went down to what would be called the "spa". To call this a "spa" is an exaggeration in the highest degree. The paint is peeling and the walls have mold and it just looks really old and funky. When I spoke to the front desk about this later they said they knew about it and they were sad because they knew the hotel needs quite a bit of work, but they don't have the r

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En nuestra reciente estancia tuvimos una gran decepción por la falta de mantenimiento de las instalaciones tanto las del hotel como las del Palacio del Agua. Habíamos estado un par de veces hace años cuando las estrellas se correspondían con la categoría del hotel. Ahora le sobra una. El entorno es precioso pero ha perdido mucha calidad por la mencionada falta de mantenimiento (pintura desconchada, papel de las paredes rasgado, baldosas rotas, humedad ...) El buffet ha bajado también mucho la calidad. Unicamente los precios se corresponden con las estrellas del hotel.