Usuário convidado
17 de outubro de 2022
The staff at this resort was extremely unfriendly and made us feel unwelcome. We arrived a bit early (around noon) and to their credit, they did allow us to check in early. We were told when we booked that we would receive a welcome drink and pastry which we did not receive (maybe because we checked in early), certainly not a deal breaker. I'll start with the positives: The area of Monchique is beautiful. Very peaceful and quiet, but also a bit remote so I would recommend renting a car. The room was very nice. It was spacious with a nice balcony and large bathroom. The view from the balcony was lovely. We tried to eat at the restaurant 3 different times and were turned away each time. The first time at noon (they said they opened at 1) . We went back at 2:45 and they said the kitchen was closing in 15 minutes and turned us away again. They told us to go to the bar across the street. We went to the bar and they said they didn't serve food (despite the menu on the bar saying they served food from noon till 9). They offered us stale pork belly buns which were terrible. We tried the restaurant again that night, they seated us and gave us menus, but then the manager came over and strongly recommended we eat up at the hotel because they were having a themed Portugal night. We didn't really want to, but we were made to feel so unwelcome at the restaurant that we left. I should mention that the options for food are very limited as the area is remote and there were only 2 or 3 places to choose from. In my opinion, it was the manager and staff that created an overall unwelcome feeling. I don't know if it was because they were coming into the "off season", but I would not recommend this hotel because of the staff. It's too bad because the location and the hotel itself, weren't bad. I should add the manager seemed to be running the hotel, the restaurant, and the bar.
Traduzir