Best Western Plus Monahans Inn Suites

My king suite was nice and clean, tv had a lot of channels through directv. Pool was inside and was open so that was a major plus for me keeping my kids occupied. We spent majority of the stay in the pool and the kids loved it. I was able to also relax in the hottub. Breakfast was yummy

The young man at the front desk was very friendly and got me checked in within 2 minutes I kid you not. It was efficient and he explained to me where I room was, breakfast hours, and also if I needed a recommendation for dinner I appreciated the helpfulness. The room was clean and tidy, mattress was so comfortable I almost missed breakfast in the morning. All in all it was a nice 2 nights I spent with my husband. We are looking to be back here during Christmas time and will definitely be staying here again. Highly Recommend.

Clean, safe, well lite parking lot, courteous staff, both breakfast and light dinner were served. Pet friendly. Room was clean. Microwave, coffee, refrigerator. All worked well. Enjoyed stay. Staff recommended local restaurants. Good experience.

I was extremely happy with my stay in Monahans, TX. I was in work clothes & sometimes don’t feel welcome. That was not the case here. I was greeted very warmly. The hotel was very very clean…fresh smelling upon entrance. The jacuzzi was wonderful. I loved the location of my room. I would suggest a handicap room if u need a “tall” toilet. It was short but there is a door handle u can hold onto to rise or lower yourself. I asked for 3 extra pillows but only got 2…however that is all I needed. It was the perfect amount. After this experience, I attempted to stay at another Best Western (Executive Inn) in Hobbs, NM. It was in no way the same experience. I ended up not staying there. If u are looking at a reasonably price hotel…look no further. This is well worth every penny.

I accidentally booked this hotel location. Within minutes of realizing my error I contacted the hotel directly and asked them to cancel my reservation and issue me a refund. The gentlemen I spoke with his exact response not my problem you didn't book the right place. I attempted to explain to him this was a last minute reservation as I was traveling home and this location was completely out of the way. He became increasingly rude and belligerent to the point where I hung up the phone. I then called the customer service line who also told me they couldn't help me. I pondered driving out of my way to stay there and not lose the money I don't have to spend on an unused reservation. But I feared for the safety of myself and my special needs daughter being a single mom traveling alone staying at a place where staff treat you in such a way.

Thinking I had found a hotel that might be a little quieter than others, I chose this one. I did not know that it was directly near the entrance to the freeway for I-20. It took me a half hour to detour from my route to get there. It was a nice, comfortable place for a reasonable price. The staff was not very friendly or accommodating. The hotel was not full at all, but I could not get a king room on the ground floor, nor could they honor my husband's request for a late check-out. ($20 fee 11a.m-1pm)