Sport Hotel S. Vigilio

Sport Hotel San Vigilio, Moena, L Vial 23 38035. from 28/01/2024 -02/02/2024 Early morning of 29/30th January 2024, I could hear a scratching on top of my head, this awoke me with anxiety and was wondering what it could be. By 06:00am I could stand it no longer and went downstairs to reception to complain, but also was in need of a hot drink to calm my anxiety. There was a notice board on the reception desk saying that in an emergency to call a mobile number. As it was already 6am I did not call the number but waited till breakfast time at 09:00am to explain to Davide of my disturbance during the night.I was told they were aware of the noise and it was the pump from the hydrotherapy pool which was above my room ( room number 300). I explained I knew the difference between an electrical equipment/ pump noise to a scratching sound. By Tuesday evening my cousin did not come to supper as he was feeling unwell. I also was not able to eat most of my meal through feeling nauseous. Not feeling well,I went to my room. From a group of 7 of us 6 became ill with gastroenteritis. Other guests in the hotel became ill with gastroenteritis also. We were told it was a virus. If that was the case certain precautions should have taken place to protect the guests. On Thursday I complained again on the scratching noise to Davide , proprietor( I had not been able to leave my room form being unwell with gastroenteritis, snce the Tuesday evening.) He came to room 300 to inspect and I told him exactly where the noise was coming from. He made no comment. I was being kept awake from the early hours of the morning till, 06;00 am,07;00 am. No facilities to get a warm drink during the long awakened nights. No apologies, as far as management was concerned it was the pump, I believe it to be a mouse.

We stopped by for a light dinner. Got a table by the windy door. Took a while to get a fresh sheet on the table, and some more for the cutlery to arrive. We ordeted one Bruschetta and one Canerderli. The nice looking Bruschetta came and it tasted good. After finishing the bread, we asked for the missing Canerderli. It showed up after plus 15 mins, without any comments. We complained and got a nonsens reply. A waiter showed up snd asked if everything was OK, when receiving our ”no, it was not”, he replied that he did not speak english! When geeting the bill, we noticed that they added a cover charge, despite not making our table? Not serving our dishes at the same time, not offering any bread. To conclude, the food was reasonably OK, with a service equal to formed Sovjet times.

L' albergo è carinissimo, praticamente al centro della meravigliosa Moena, il personale super gentile e disponibile, la camera non molto grande ma funzionale, pulita e comoda. Colazioni e cene spaziali. C' era sempre una grande varietà di scelta per accontentare tutti i gusti e palati. L' unica osservazione, la piccola Spa, non siamo mai riusciti a starci perché sempre pieno ma vbe. Consigliatissimo!!!!

Tutto perfetto, dalla camera (moderna e pulita, molto confortevole) al cibo (buono, abbondante e con vasta scelta), dal personale (gentilissimo) alla zona wellness (idromassaggio e bagno turco top), tutti i locali profumati..... consigliatissimo! Posizione centrale ed ottimo rapporto qualità prezzo.

Posto bellissimo, ottima posizione centrale, la nostra camera si affacciava sul torrente con la visuale delle montagne incantevole, parcheggio gratuito e all’interno della struttura, hotel ben curato, pulizia perfetta, cibo ottimo, colazione abbondante e con molta scelta tra dolce e salato. Ottimi spazi ricreativi, spa e solarium con annessa vasca iacuzzi accessibili gran parte della giornata. Receptionist gentili e a disposizione per qualsiasi cosa, personale sempre con il sorriso e gentilissimi e molto professionali e non invadenti. Che dire tutto perfetto Ve lo consiglio. Io ci tornerò sicuramente.

Soggiorniamo spesso al San Vigilio di Moena, ed è sempre una conferma. Nell’ultimo anno è stato anche corretto il discorso cena, con un miglioramento che aumenta ancora il rapporto qualità/prezzo. Il personale è cordiale. Basti solo dire che ci siamo sposati a Moena e noi e i nostri invitati abbiamo soggiornato qui