Usuário convidado
13 de janeiro de 2023
We stayed for 9 days in this B&b, topazio was the name of our room. I will premise that in previous years with the presence of the owner we did not encounter problems. However, the management then passed to her son, and from there problems arose. During my last vacation the latter entered my room without the slightest notice moving my belongings that were in the crib and putting them on the floor. Moreover, as if that were not enough, despite knowing of my cat's presence inside the room, he didn’t completely bother to take care not to let him go out of the door. My cat caught in fear of the various noises and movements went out, and following this, he didn’t give him the slightest attention. Returning almost an hour later, upon entering the room we noticed his absence. We spent the next two hours wandering around the area looking for him with desperation in our eyes, knowing that he’s a cat used to be at home and very fearful. We sought explanations receiving as justification the following statement: "I am the owner and because of that I’m authorized to enter any room at any time," and later, "If you will find the cat, how can it be quantified?" and with this statement, in my opinion this was totally disrespectful to a person who is in full thought for his pet, he thought he could make up for the disappearance of my cat with money. From that everyone can easily deduce the little sensitivity he had for our concern because of a possible loss of my pet. In addition, in 9 days we had two reviews done in a very perfunctory manner and in fact upon our arrival the cleanliness of the room did not seem excellent, so much dust!!!
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