Hotéis Hilton em Miyakojima

We were quite apprehensive prior to our stay here as the ratings were quite low and some scathing for a Hilton resort hotel that opened about a year ago. There were even some minor hiccups during check-in that confirmed our prior bias to the negative. However, all that changed rather quickly night after night. And to make a long story short, we thoroughly enjoyed our stay there and would stay there without hesitation if we were to return to the beautiful island of Miyakojima. In hind sight, I believe the hotel went through some early growing pains when they opened in June 2023. The island itself, much like other rural areas of Japan, is going through seismic demographic changes, leaving it with a shortage of local workers--most of their employees are either from the main island of Honshu or from overseas. After their initial launch, they seem to have made significant changes ironing out those early wrinkles. And this may always be a work in progress for any establishment for that matter: There were some issues we noticed with the lines for breakfast. Hilton Diamond members are able to make advanced breakfast reservations, whereas non-Diamond members are not thereby having to wait in line for breakfast that can be quite long. The issue here is that there is no separate line for the Diamond members, so when they go to the front to inform of their reservation, those waiting in line think they're cutting in (as they don't know what's going on and they're frustrated with the long lines to begin with) setting the stage for some potential 'fireworks' (angry customers) that actually happened during our stay. My suggestion to alleviate this would be--and I've seen this done at other Hiltons--to have 2 clearly delineated lines with signs: one for Diamond members with reservations, and the other for non-Diamond members. This way the staff doesn't have to keep explaining to the others waiting that some customers have reservations, and, the Diamond members won't feel bad going straight to the front ahead of the others waiting in long lines. Service at every function we experienced was great, we had no issue with the DIY bottling of drinking water, the swimming/walking at beach was fantastic, parking was abundant, and to top it off, we were blessed with favorable weather.