Joivy San Cristoforo - Terrace, Gym & Spa

I booked a stay in Padua, Italy through Airbnb with Joivy for 2 nights at a price of €156, plus around €20 for the tourist tax. When I arrived at the location, the sofa was in terrible condition—it needed cleaning, something had spilled on it, and it was so dirty you couldn’t sit on it. In the bathroom, the sink was clogged, and when I turned on the water, it started rising—it was blocked by vomit. The bed in the bedroom was also stained. I contacted Joivy both in writing and by phone. They said they could send someone the next day to clean, or I could choose to leave the property and they would handle the cancellation and refund the tourist tax. I chose to leave and find another place to stay. After four days, I hadn’t received any refund, and they stopped replying to my messages. With Airbnb’s help, I managed to recover €140 out of €180. Joivy claimed it was my fault for not canceling the reservation, even though I have a written message from them stating they would cancel it and I would get a full refund. Initially, they tried to refund only €30. I do not recommend this company. After a week, they refused to respond to any messages.

Mediocrity at best Price online was extremely high in comparison to price at property per night. Location is outside city Center and doesn’t offer many amenities however very close to public transit.

Erste Tag war Rezeption nicht erreichbar per telefon. Obwohl die bis 18 uhr erreichbar sein sollten. 2 te Tag Unser Tür hat sich nicht abgeschlossen. Jeder könnte von aussen in unser Zimmer rein weil es defekt war und weil niemand erreichbar war und wir unser Sachen nicht dort lassen wollten wenn wir ins Stadt gehen mussten wir ein andere Hotel suchen und Joivy verlassen. (Hotel war für 3 Nächte gebucht mal schauen ob die entgegen kommen )