Holiday Inn Express & Suites MIDWEST CITY by IHG

It was very nice. Breakfast was great. I would like the laundry to be easier to pay. Front desk didn’t have enough change

I recently traveled on a government reservation (active military) to the Holiday Inn Express in Midwest City, OK. I had stayed at this hotel six+ times in the last year and had been a loyal customer. The room was not clean, and was not cleaned the next day while I was out at work from 0730-1730 (despite me requesting a deep clean/carpet vacuum while I was out, using normal housekeeping schedule/resources). The floor was not cleaned, and I returned to a floor with the exact same food and leaves (present upon checkin) in the same spots. I requested the room be vacuumed, and that a manager come see the issue. The manager said she was not able to come up to the room due to a medical issue, and accused me of lying (though I had pictures from both days). She refused to come see the issue, and refused to give me the contact information (desk phone/email) for the General Manager. When I called back to ask for someone to please bring a vacuum up, she informed me that they wanted me to leave because "We are not going to be able to make you happy". When I explained that all I wanted was for the floor to be vacuumed, they insisted I leave or they would call the police. This was unwarranted, as I was not raising my voice, being aggressive or rude, and was not refusing to leave, I was just trying to understand why they would rather make me leave than just vacuum the mess. I asked for clarification, and to understand, and was put on the phone with the General Manager, who said he would not clarify, would not explain, and that I needed to leave or he would call the police. I left, with no where to go, at 6 p.m., which forced me to drive back to NE late at night after working a full day. This was a government reservation, and I feel shocked, disrespected, and completely floored that this is how the hotel treats military (I wasnt even asking for any upgrades, a new room, nothing, simply asking for the floor to be vacuumed/clean). I reached out to IHG corporate, who opened a case and escalated it, and I was told I would be contacted by the property within 48 hours. It has been over a month (incident occured late MAR 2026), and I have not been contacted, despite repeated requests. IHG said that this was egregious, and that this is not how they support their customers, but in the end they said they cannot do anything but wait for the property to respond. Because the property is privately owned, the property will self investigate my claim and will make they own determination). I am shocked at this level of disregard. I would like to be contacted and some sort of apology/resolution. Simply refunding me did not resolve the issue, and was not an acknowledgement, as it still put me in a dangerous position to drive home, and was a complete violation of customer trust. This was my go-to location for travel to Tinker AFB, but now I cannot trust that property going forward.

The worst holiday inn, really should have checked more reviews. This place is not up to any good standard for holiday inn. We spend lots of money yearly on these hotels and this one really bites the dust. Brought out kids with us, pulled out the couch and there is rat droppings and cigarette butts. Also a ton of bread crumbs and filth! I cannot believe my eyes in the couch, under it and the beds!! What in the world! The hallway 4th floor ceilings have black mold (yes) no denying it. Someone needs to let their housekeepers go and management should really have a better handle on this. Room 408 room never got cold, three hours never got below 73. Just sad we dropped money on this place.

Everything was wonderful - the room was super clean (and smelled wonderful); breakfast was hot and delicious; the staff was incredibly friendly and kind; parking was great. It was a great experience staying there (our second time at this same hotel). Keep up the good work!

The hotel was great. Beds were comfy, clean room, breakfast was great. Staff could be friendly especially at check in. Even though I booked through a third party, I should be able to get a printed receipt, lets do better on that.

Room was clean, staff was ok, breakfast had lots of options, and Parking was easy. This location was great for the event we had at the college!

We always stay at this location because it’s in close proximity to what we plan to do during our stay. It is fairly quiet for the most part. My only complaint was one of the beds in our room would make a popping sound every time someone moved around on the bed. Overall, we enjoyed our stay and will definitely be back!

Beds weren't that comfortable and was only able to get half of the cable channels. Maintenance tried to address it, but said it was an antenna issue due to the local winds (but it's cable, not antenna tv?).

Clean room, nice staff. Breakfast is a plus. We stay at Holiday Inn Express three times a year and we love it. There are many food establishments and gas stations. There is a Walmart very close.