Hotéis perto de Dahlia Hill Society, Midland

I was happy with the lobby when first entering the hotel. Upon waking to our room we commented on how nice and cool the hallways were. Then when entering our room it was apparent that the air conditioning in the room had been off for quite some time. We attempted to turn the air on from the wall unit with no luck. We then called the front desk who offered to come up and help. Upon checking out the unit it was determined that the air conditioning was broken. So we went back down to the front just to see what our options were from there. That is when I have never experienced such horrible customer service in my life. The woman at the desk told us that unfortunately they were sold out for the evening, and it was also unfortunate that we chose to book through a third-party (USAA) that a rebate is unlikely. After informing them that there was no way we could sleep without air conditioning when it’s been 90° outside lately we were met with unfortunately that’s all we can do. From there we asked to speak to the manager, who we spoke with on the phone. Jason White (manager) was utterly condescending and rude to my husband and I. We ended up leaving the hotel, going to the one next-door (Holiday Inn) and booking a much better room with much better customer service. Save yourself some time and just book at the Holiday Inn if you’re coming to Midland Michigan.

Good: Friendly welcoming staff. Very clean room. Cozy. Good hot shower. Location within numerous good restaurants. Breakfast + : nice waffles, yogurt, bananas, muffins, orange juice. Not good: swimming pool was not operational, very sad! (and it was not mentioned on booking platforms). Breakfast - : cold eggs, terrible sausage, no vegetables, other kinds of juice than orange. If the swimming pool worked and breakfast didn't have those negative things I mentioned, the place would've been perfect.

My husband and I visited the Quality Inn after a day trip to Frankenmuth for a quick honeymoon gets-away. We were so pleased with our stay. The front desk staff was fantastic. Had us cracking up and made check in very smooth. Room was updated and our bed was very comfortable. Breakfast in the morning was very good. My husband I were impressed especially not knowing what to expect due to our current circumstances. We enjoyed our stay so very much. I accidentally left my electric tooth brush in the room. Housekeeping put it aside and I was able to locate it with the amazing help of the front desk. Then the hotel manager, Stephanie, went to the post office and sent it to me. Are you kidding???? That kind of service is unheard of these days. They went above and beyond. Very impressed with the hotel and all the staff at Quality Inn in Bay City. We will definitely be returning. Price was very reasonable as well! If you are looking to stay in the area, stay here. They are wonderful!

I have stayed in many hotels during the pandemic as I travel for work. This is by far one of the cleanest, most well run properties that I have encountered in Michigan. Pool and gym are available on a reservation basis so that familial germs aren’t being exchanged and proper sanitizing can occur between visitors. Front desk staff is welcoming and helpful and the food at the onsite restaurant is quite good. I will def reserve in the future.

There is a short drive around the hotel to eat, the environment is very quiet. Breakfast is ok. The facilities are a bit old, but very clean. The fitness equipment is very good, it is the best economy hotel I have ever stayed at.

It was good experience nice and clean.