Boulan South Beach

A total ripoff. The “Penthouse Suite” was a tiny room with 3’ on each side of the bed. There was no closet. No place to hang clothing! No chair to sit in. No desk. Nothing! The ad says nothing about the $45/night resort fee they try to charge. Who ever heard of a hotel room with no closet?

The location of the accommodation is easy accessible and commuting is very well. Highly recommend this property for short term stay. Thanks !

They have lots of deferred maintenance , showers that easer water too hot or too cold, many little things that should be fixed. Suites need renovations. Getting too old. It is ashamed as I used to love it & always stayed there .

I landed early and came to drop off my bags. When I came back, they couldn’t find my bag so I had to go look and find it. Then they gave my room away to a different guest, and so the bellman had to run upstairs and get the key back from them. I ran a bath to relax and forget destress from check-in, but the water was lukewarm water. I showered after the bath, and still no hot water, only slightly warmer than lukewarm. When I picked my clothes off the ground after showering, they were covered in dust. The patio was large and spacious but the foliage around it was all dead and one of the chairs was broken. It was depressing so I kept the curtains closed. The couch in the living room was covered in stains (grossssss), and a big red wine stain on the rug. When I turned the tv on, both the living room and bedroom tv came on, cause they were back to back on the same wall. So I had to go back and forth to turn one of them off. Overall, this was the absolute worst hotels I’ve stayed in for in the $250-300 night range. The location was great, pool area was ok (cabanas are sad and worn out), but the patio dining of Orange Blossom the restaurant on site was the only good thing about this place. Do not stay here, it’s a complete waste of money.

I had a one bedroom suite and really enjoyed my stay here. The amenities and staff were great and accommodating. They even offered me a similar room as one of the bedroom doors wasn't working properly upon arrival. Since it was just me I decided to the stay in the room. Despite the bedroom door not working, I would recommend booking this place.

Despite what’s advertised this is not a 4 star hotel. Our junior suite, which had a kitchen, was poorly equipped - no mugs, glasses, limited cutlery. The outside balcony was poorly maintained - stained cushions and broken lights. Reached out to management to raise issues and never heard back from them. Staff was aloof most of the time. Had a few front desk attendants that were attentive but it was a hit or miss. Beach staff was not friendly and seemed annoyed when were checking in. Poolside seats are poorly maintained. Don’t think I’ll be back given the price point.

What a terrible experience. The hotel was dirty, not just unkept lobby, the room was GROSS. We got a large 2 bedroom suite, not that any room should be dirty but this was one of the high end rooms. Hair in the shower and bath drains, makeup and stains on the sheets and pillow cases, dust in any area that wasn't a table top. One of the dirty showers didn't have hot water. The patio doors didn't lock, phone in the room didn't work, not that anyone at reception answered even when calling from our cell. Handy man that came to look at the hot water and phone made a mess and didn't solve the issue, he came back at 11PM banging on the door. DO NOT STAY HERE