Hotéis que aceitam animais de estimação em Mexico City

This is my 4th time at the hotel and by far the worst. The room was far lower quality than my last 3 stays. Would probably not stay again based on this. The price for what I got was extremely disappointing when usually it’s fantastic

The hotel service environment and breakfast are good. It's just that the facilities are too poor, the washing machine and the soundproofing of the room are too poor. The sound of foreigners talking in the middle of the night makes me unable to sleep. It would be better if I go out and knock on the door. Facilities: Poor Health: good Good environment good service

I've stayed at this property before not sure if management has changed. I was really impressed on my first visit in 2020, and last year I notice changes, but was hoping for improvement this year. Overall the hotel is good for the price / location. I think they could make a few improvements. I'm not sure if they are under staff where the halls aren't vacuumed or tons of smalls details around the walls and doors don't look clean or touched up cosmetically. The furniture inside my room was stained. The Wifi worked great, the check in and check out process was easy. I took photos so I can maybe share with management. Overall don't hesitate to stay at this place!

I made a reservation for my family who came to visit us from Canada and the first time I had contact with Rodrigo, my family and I were surprised, he was very kind and provided us with everything we needed for a comfortable and wonderful stay. He gave my family a lot of tips, places and restaurants to go to. my family had a great time and they were happy Thank you Rodrigo for your support and providing excellent care to my family

This hotel provides good facilities (fitness room, free WiFi, restaurant, bar, Starbucks) and has a great location. The staff is super friendly and the hotel is doing an excellent job to keep the facility and rooms clean, and to adhere to current health condition and following best practices. It's been a while since my last stay at Fiesta Americana, but even for a short stay it was a very positive experience. I highly recommend the Fiesta Americana Reforma.

Staying in Mexico City for two days, the location of the hotel is not much felt, but the hotel itself is very beautiful, the design is very strong, the hotel's buffet breakfast is also very good, the restaurant is also very beautiful, the hotel is very convenient to the largest museum in Mexico City

Exceptional experience ! Ultimate Ritz Carlton experience, would highly recommend if you travel to Mexico City! Definitely get one of the best view in Mexico City from your room , it truly exceed my expectation of a Ritz Carlton hotel. Extremely good service and always address you by your name. We encounter some problems within the room in the beginning, however the front office manager solve it very quickly which is excellent. We have stayed in the hotel for 2 nights and will definitely come back if we visit Mexico City again. Became a fan of Ritz Carlton now

Sofitel is certainly the best hotel in CDMX right now. The pool and restaurants are very, very, very good, the rooms beautiful and spacious, and the service is world class. Special thanks to Diego, one of the managers.

While this hotel was aesthetically pleasing and in a good location for relatively easy access to many tourist spots, the amenities, service, and operation was absolutely horrible! The language barrier was also very challenging and one would think for this to be such a hot spot that they would have staff fluent in English for tourists. I was told that the hotel had english-speaking concierge that would be able to guide me with questions on transportation, etc. and that was not the case. Day 1: - Language barrier made check-in unnecessarily challenging - Language barrier made the ability to assist us with our desired tours impossible, thankfully we had a backup plan and had gathered information for ourselves - Bikes as advertised were not available AT ALL, at no time during our stay and per guests that had arrived a week prior the bikes had not been available (out for repairs & unavailable the entire stay)...this was the method of transportation we had planned on using AND had supposedly reserved for the afternoon of our arrival, thus causing us to have to change plans - My 1st evening in the room the air conditioning was not working and my room was SCORCHING! I was calling every 1 - 1.5 hrs asking for assistance, and even though they are able to control it remotely they could not get it working....I was only able to rest approx. 3 hrs and woke up congested and with a migraine. The young woman at the front desk did everything that she could to communicate the issue and actually did apologize that I was ill, however was not successful in her attempts to reach 'The Manager' as she said that 'the manager' would not return calls made in attempt to speak with me - this ultimately made me late for our tour/lunch reservation due to attempts to handle the situation. Upon return for the afternoon I was told that the A/C was fixed. Upon arriving in the room I found it to be freezing cold and attempted to turn the unit off, the front desk staff KEPT turning it back on, even after attempts to help them understand that the temperature was still not being controlled within the room, thus I was probably able to get 4-5 hrs of sleep and my cold/congestion got worse.....and they said there was no room available to move me to All that said, I have my complaint into the booking agency and hotel corp office, but am writing this review to warn anyone contemplating their stay at City Centro Ciudad de Mexico

This hotel has a very good location because it's just next to the airport and 1 minute away from the metro station. It has comfortable beds, it's clean, it has a shuttle that runs 24/7 and is for free, and people at the reception are nice. However, when u book a hotel close to the airport the goal is usually to get a good nap before the flight and in this hotel it is just not possible because of the noise. The room has the thinnest walls you could imagine, you can hear everything from the neighboring rooms (there are doors in the wall between the rooms for some reason, which make the noise even more unbearable), and also because the rooms are not soundproof you wake up at night every time a plane arrives to the airport (believe me the noise is extreme, as if you lived at the airport). Also the price is too high for what you actually get (even breakfast is not included and it's quite expensive to buy). They also respond to messages with a huge delay. I messaged them 2 days in advance to book a shuttle from the airport and they replied after I already checked out of this hotel so I had to arrange my own transportation when I came to CDMX. Overall if you are lucky and get a better room than I did without neighbors constantly talking on the phone and maybe in a different block where plane noise is not that annoying then this hotel isn't that bad. However it is expensive as compared to other hotels in Mexico City and the rooms look much different than how they look in the photos.