Hotel San Carlo

We stayed there for 2 nights. I like the fact that the location is very close to T1 tram stop that takes you to Venice. The room are small and the shower is tiny. The air conditioning doesn’t work at all. It was Wednesday around 10pm when I went down to the reception and told the staff about the air conditioning not working. He was so rude and said to me that "whichever country I came from, but in Italy no one use air-conditioning in April". He told me to open the window because that's what Italian do. I said to him that If I open the windows, I can hear the noises outside and I can't sleep properly. Then he said that the air-conditioning is not healthy and doesn't give fresh air. I asked him if he can check the air conditioning for me, so he came up with me to my room. As we walked up the stairs, he opened one of the window by the stairwell and pull my arms to the opened window and told me that "Feel the cool air from outside and you should open your windows". In Canada, pulling and grabbing someone arms can be considered as assault. I could have sued him for that. This staff is so rude. I was surprised the way he acted. I was just telling him that our air conditioning in the room was not working and he raised his voice and keep saying "Mama Mia". No customer service at all, rude and mean. I will definitely not recommend this hotel. If only I can give 0 star.

Very clean & comfortable room with housekeeping doing excellent work daily. The front desk staff was extremely kind & helpful, specifically Alessandro who truly went out of his way to share recommendations. He helped us with meal, local travel & sites to visits along with a daily “Italian word of the day” to help us in our adventures. He truly offered excellent customer service & was a true asset to the hotel stay. THANK YOU SO MUCH ALESSANDRO & rest of San Carlo staff for a wonderful week. We can’t wait to return.

Decent hotel. Quiet. A/C works great. Water preassure is strong. Only shampoo and liquid soap are available. Wish the rooms have tea maker. The breakfast mostly consist of pastures, which are fresh and delicious. Eggs, salami, cheese, butter, yogurt, hot tea and coffee are also served. Staff very friendly and helpful. Trolley and bus tickets are available to purchase at check-in counter.

This hotel is no frills. Staff was not overly friendly but not rude. The property is old but had what you need.

Very nice people at desk. Amenities are null but good enough for just sleeping. Bathroom super small but if you are not too picky, this hotel serves well. We did have to walk up 2 flights of stairs with our bags since the lift was not working when we were there. This is an older building.

For the price per night, we were disappointed that the A/C didn’t work in one of our rooms, we were on the third floor but the elevator was out of operation, and we couldn’t connect to the WiFi (this was a problem because we wanted to download movies for our long flight home the next day). The positives were that the staff was friendly, we were only 12 minutes drive from the Marco Polo airport, and it was a three minute walk to the team/bus which took us into the heart of Venice for shopping and touring. Purchasing the public transportation pass at the hotel was totally worth it. If the hotel can update a few things and keep up the friendly service, it would be worth staying…

This is a reasonably priced hotel in a great location to easily travel into Venice on the tram. After seeing tourists with hotels in the centre of Venice dragging bags up and drown steps over canal bridges - this location was much better !!!! The hotel and the rooms are dated but very clean and our air con worked. Hair dryers are provided. There are no tea / coffee making facilities in the room. The receptionists were all very helpful and you can buy tickets for all public transport from them. Breakfast was 8 euros each and was basic but perfectly adequate and value for money. Travel to Venice takes about 10-15 minutes on the tram - the stop is called Musetta and the tram is number 1. Tickets are 3 euros return . Travelling from the airport was confusing initially- go through the arrivals hall then through the exit and there is a desk where you can buy a return bus ticket ( 15 euros) to the hotel. The bus ( number 15) stops 10 metres down the road from the hotel. The stop to get on the bus is just outside the airport exit doors.There are ticket machines inside the terminal but these were confusing so would suggest the help desk as above. You can buy a ticket for any public transport for 24 hours ( including the vaporetta to the islands) for 25 euros from the hotel reception- great value ! Take insect repellent… A great stay and would recommend anyone using this hotel .

You can hear clearly everything from next door or upstairs