Audra
28 de novembro de 2023
Although an error was made with booking a room, an error with hotel staff during check in made this hotel stay overall terrible. The hotel staff did not handle the issue with customer service at the forefront. Instead, they entered the room while someone was sleeping and yelling out that they needed to leave the room. Further, we were told the room would not be charged/or would be refunded, but then they did neither. We ended up paying more for that room than ever (having stayed at this hotel more times that I can count for work) and subsequently paid an additional night when no one stayed. Manager wanted to argue about everything, which is simply poor practice. Resolutions make for happiest customers. Will not be staying here again.
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