Hotel Ho Merida

This was a very nice place. We really enjoy staying here. Staff was very helpful.

This property is really close to the main square and it's easily walkable. The room was cute, there's a little courtyard inside, and there's water coolers to refill bottles. The pool was small but that's fair for being in the city. The AC in the room we had didn't work very well, the floor is stone that covered everything in dust, if you walked on it in bare feet then got in bed you ended up with brown foot prints on your sheets, if you dropped clothes on the floor they got covered in dust, it brushed right off but still annoying. The shower in our room was really hard to control, the temps were really slow to respond, if you wanted to turn down the heat be prepared for to wait a couple minutes, also the water pressure was terrible. Bed wasn't very comfortable. The weirdest thing was that we had a do not disturb sign on the door and someone came in to our room and took our towels without leaving new ones. There's a sign in the bathroom saying hang your towels if you want to reuse them and put them on the floor if you want new ones, our towels were hanging when we left and when we came back the towels were gone. Nothing else in the room seemed different, the bed wasn't made, nothing was cleaned, just the towels gone.

First of all, we did not get the room which we booked online. They gave us a way darker and not as nice room. We were able to switch room, however it was still not the room from the pictures online. They stated they are all already booked and therefore not available. Quite annoying. Sure the second room was better but still smaller and not as comfortable. Anyway, on our third and fourth night, we finally got the room from the photos. Which was very nice. The service was a bit annoying as there was no service. Everytime we needed a pool towel we were sent back and forth from the reception to the housekeeping staff and back. Please just give us a damn towel - should not be that difficult. Breakfast was ok. All together, nice hotel, very convenient location but the "service" and the rooms need some updates.

Colonial property - our rooms was charming - 12ft ceiling! Vintage wood door. Spacious Excellent location for walking to historic centre and markets where THE LOCALS shop! Some of the staffn, although friendly, did not seem well-trained or knowledgeable. Breakfast was mediocre. Our room, although charming, was on the stairway to the front entrance that opens to the street, was very noisy at night. Although charming, you may prefer a room further back.

The location is great. Hotel is nice and clean and the staff is very helpfull. I didn't test the pool but it looked nice. Good for a little dip on a hot day. I booked an Uxmal trip from the front desk and it was great price and amazing trip. The walkways in Merida are narrow and made with tiles so if you have luggage, maybe take a taxi from bus station even if it's only 10-15min walk.

Hotel was conveniently located to all of our activities and room was serviced every day. However, the room was lacking the proper storage for clothing. facility was very basic.

The properti is a beautiul building but some of the rooms have no windows!, hot water is intermittent, breakfast is mediocre at best.

Property is cute EZ walk to city center staff is amazing but adding a small dresser would make it perfect

We enjoyed our stay at Hotel HO. The room was cleaned everyday and the housekeepers were amazing. There is a nice, smallish pool on the grounds and free parking too. Centrally located between two parks on an excellent street in Historico Centro. Check in was a little difficult, initially being told we didn't have a room, although it was prepaid. Requesting additional towels or blankets from the front desk was pointless, as they kept forgetting, or lost the note they wrote to themselves as a reminder. Housekeeping finally took care of us, the front desk, not so much. The front desk also forgot to turn on our hot water so when we showered the first night, there was no hot water.