Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels

Firstly, this is a cute property with some nice design and is in a good location. However it’s totally overpriced and lacking in service or experience. Overall, the staff weren’t welcoming and wifi is sporadic. Absolutely no reference or benefit to being Bonvoy Platinum status. It was a special event so I decided to splurge for a suite which was a total waste of money. The room was tired (I understand it’s a heritage building but not an excuse for not updating or maintaining it) and hadn’t even been swept before our arrival. Most frustratingly, I’d booked on the basis of the private terrace. But it’s not at all private. The terrace is a shared space with another room, with some planters to divide which do not create any privacy. Moreover, there is a door/window from the public hallway on to the terrace so anyone walking by can look in on you. Given usage of the terrace was a big part of my interest in the suite, it was completely useless. I mentioned this on arrival and the staff were uninterested - a simple curtain could have been a massive help. I brought it up again when leaving and the guy “said I should have mentioned earlier” - which I had… The ‘included breakfast’ is quite good quality but it’s limited - lots of extras or not included. Probably fine for most cases but having spent so much money on the room I didn’t expect to be charged for an extra coffee or some fruit… Overall, a cute hotel that would be good in the moderate price range (I didn’t see a basic room) but when you pay high luxury prices one expects a lot more…

Great boutique hotel in a terrific location. Easy walk to almost everything you would want to see or go to eat in Merida. Staff is incredibly friendly. Excellent restaurant. Fitness center was new and needs to be a little better organized but still functional. Room was spacious and comfortable. I would highly recommend this hotel if you go to Merida.

The staff were very friendly and very helpful in all aspects of our stay. Our ground floor room had a nice layout, plenty of natural light and was comfortable. Some items are starting to show their age, like the shower and windows but overall a nice stay in a perfect location with easy walking to shops, restaurants, etc. The restaurant was also outstanding. One dinner and multiple breakfasts were excellent.

We were treated like family at this boutique hotel, and given the kindest upgrade to a spectacular suite. There are a lot of wonderful, warm, intelligent and professional staff members here, but Crissiant, was a true patient and kind executive helping us plan for many months in advance to have the best trip. We highly recommend this hotel as THE ONLY choice in the area to have a bar, restaurant, great location on the nices street in town, pool, and stunning decor, in Merida. PLEASE BE SURE TO GO HERE!!!

Positives: Excellent customer service. The personell was amazing in helping with anything. Large high-ceiling room. Very good food for breakfast and dinner restaurant (if you choose to eat here) with live music. Also good service at the dinner restaurant. And goooood bread with olive oil. Amazing location - close to most places within walking distance. Located on a vibrant street. Option of Valet parking or parking in the street. We parked in the street and had no problems. Opportunities: The floors were not cleaned in the rooms. They kept changing our towels even if we hanged them up because we didn’t want them changed (eco-wise).

Check in and check out was very smooth. Nice friendly staff. Katie, Bruno, Chris at the Reception was exceptional. Restaurant Sergio who works on Saturdays were really great, friendly, intelligent and very attention to detail. Pamela and Rebecca was great . every one in the restaurant served us with a big smile. Luis at the entrance / car park always opened the door of our taxi and very friendly Rooms were cleaned every day and we slept very well every night really well. Great central location to go anywhere. Definitely will return and highly recommended.

We went here for brunch and it is a really nice patio along Paseo de Montejo. The alcohol sales times change on the daily based on where we are or what time it is. 😁 wife had enfrijoladas and I had an omelette. Both were really good but she loved hers. We did end up getting a mimosa but they seemed to be without bubbles and were pretty pulpy.

LOVED this casually elegant hotel and you cant get a better location. Visually enchanting. The ground floor room was spacious and very quiet, shutters block all light at night. Super comfy bed, separate outdoor shower that we used every chance we got. Very attentive staff. The restaurant is another reason to love this hotel. We ate dinner there twice during our 5 night stay, it rates as well as any dining experience in Merida. And the included breakfast goes FAR beyond the cold cereal and packaged muffins you get here. The hotel and restaurant staff speak great English and were delighted in sharing their knowledge of the area ruins, cenotes and other atteactions when we asked. The gym is impressive. We would definitely stay here again.

The hotel is in a great location and is very unique. It has great bones but needs some serious work. The whole place is in need of serious cleaning and updating. The hotel and furnishings had a general worn and dirty feel. The furniture on the rooftop bar was stained/soiled and ripped. To make matters worse, am item was taken from my room and the hotel would not do anything so I was not able to submit a claim to my insurance company. If you are a BONVOY member BEWARE!!! It's been almost two months since my stay and I still have not received credit for my stay. I have called at lease 10 times AND emailed several times to no avail. Greatly disappointed by this property and its leadership.