Michael J
3 de julho de 2023
The location is excellent, plus free parking just a couple doors down. Right between the main squares with lots of activities and places to eat and shop. Hotel was quiet. AC worked well, which is very important in Merida. My disappointment was with some of the staff. Some were helpful, but a lot sat behind the desk playing on their phones. When I checked in, the toilet in my room was not clean at all. I needed to get to a meeting shortly after checking in, so I left and told the front desk. When I got back at least four hours later, it had not been cleaned. I asked the bell hop to bring me cleaning supplies, and I cleaned it myself. The same bellhop gave me the wrong time for the Mayan ball game exhibit in the square, so I missed it. Overall, it was just a lack of being attentive by staff with some exceptions of a couple who were quite helpful.
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