Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

We were welcomed warmly by Joanne who was so helpful and friendly. The room was stunning with a beautiful view of the river from the balcony. The bathroom is enormous and I have never seen such a colossal bathtub in a hotel room before. It was such a fantastic experience to soak in a tub so deep! I am tall and yet I couldn't reach the end of the tub! Then one evening we met Jasper who took great care of us too in the restaurant and the bar. Both Jasper and Joanne excelled in their care and we can't thank them enough! The location of the hotel is great for the Botanical Gardens... they even offer a buggy to take you to the gate! The spa was really relaxing and enjoyable. Came away feeling chilled and unwound! Would love to go back in the future!

Nice！👍

入住前兩天賓客關係經理就聯繫我們，問對房間有什麼要求，訂了兩間就要求住近一些，沒想到就在隔壁，中間門打開就像一個大套房，方便兩個孩子玩耍，接駁車很方便，響應速度快 房間是木質結構雖然有些年頭了，但是維護得還算不錯，設施齊全，服務一流，遇到的每個工作人員態度都很好，尤其是康樂中心的工作人員，參加活動的時候對孩子超級有耐心 早餐豐富且好吃，餐廳的烤雞和烤筍好吃，最大的遺憾是沒時間體驗spa，有機會再來一定嘗試下

因為夜遊植物園選擇的安納塔拉，然後和夜遊一樣深得我心，酒店服務是我在西雙版納所住酒店最好的，提前一天跟我聯繫，對我的需求和一些小細節全部都考慮到了。我們是2個家庭一起，房間都幫我們免費升級並挨在一起，給我加的床都鋪的特別好 ，一點也不敷衍，電瓶車隨叫隨到，歡迎小點心味道都好，小堅果最好吃😋第二天退房還送給小朋友一個可愛的小象玩偶，小盆友喜歡慘了。唯一一個小遺憾就是沒有旅拍，我預約晚了，沒有合適的時間了，要去的朋友們記得早點預約哦！

環境： 環境沒得挑咯 泰國開過來的老牌子了 整體設施結構都很合理 位置：如果要去植物園 推薦住安納塔拉 後門可以步行去檢票口 服務： 整體服務可以説是非常好的 前台親切 管家幾乎是秒回速度 淡季的緣故人也不多 整個入住體驗是絲滑舒適的

來植物園夜遊螢火蟲，首選安納塔拉 設施和服務都值五星好評 酒店比較大, 去任何地方，都可以電瓶車接駁 服務人員態度都巨好 房間比較寬敞，乾濕分明，還有單獨的衣帽間 無邊泳池、建築風格、園林，都巨出片 酒店親子活動也非常豐富，詳見圖 臨走的時候給孩子準備了手辦禮 非常開心的住店體驗

設施：酒店設施非常有特色，有一種復古傣泰風格！一進大堂就有無邊池拍照打卡很漂亮，房間設施也是很喜歡，很大，房間設施保養的很新！👍👍👍整個房間設施全是木頭，大方，很適合當地和酒店風格1 衞生：酒店從正門進來到大廳，到房間都很乾凈，泳池周邊趕緊漂亮，早餐在曼飛龍用餐趕緊舒適👍 環境：酒店的環境可以説是班納最好的，酒店非常出片，到哪裡都是好看的綠植，有兩個花園，花園休息看蝴蝶，聽着小鳥叫舒服，在酒店可以在江邊散步摘果子（有百香果，芒果，荔枝，無花果很大🙀）還有害羞草孩子很喜歡. 服務：酒店服務很好在訂好房一會兒就有酒店管家聯繫我，和我確認到店時間，人數，提前瞭解我的行程和我的喜好，到了酒店有個禮賓帥哥門口開門幫忙拿行李，禮賓帥哥還是當地人不黑🤭把我送到前台幫我辦入住，前台服務很好一直為我介紹酒店和周邊很熱情❤️🔥，禮賓小哥在送我到房間的路上介紹酒店周邊，到房間幫忙拿行李到房間在版納感覺非常專業的服務，禮賓車隨叫隨到，酒店裡植物園很近有禮賓車送到酒店後門又從後門接到房間，服務非常好👍，餐廳和大堂吧服務員也很熱情我感覺這裏人都很熱情讓人感覺很貼心，有家的感覺！早餐吃的也很好，簡單整潔，舒適！ 首日歡迎水果:贈送了歡迎水果 在店期間單次傣家閣咖啡、茶無限暢飲:大堂吧喝了咖啡拍了照片很漂亮. 總之版納目前住的最好的酒店，禮賓部帥哥們的服務讓我很難忘，隨時會面帶微笑迎接和服務為他們點贊👍

很樸素幽靜愜意的接近自然的一個酒店，離中科院植物園很近，夜遊很方便，趕上紀念日還給我們準備了蛋糕和佈置，客房夜床服務也很細心，賓客經理陳語很早就加了我們微信幫忙安排，第三天退房很早也都有車接送，服務很周到。