Usuário convidado
15 de maio de 2024
As an All member I thought booking this hotel would live up to the name, how wrong I was. After arriving from a busy day I thought a shower would do the job to freshen up before a meal, but alas no hot water. I went down to reception and was told it's probably because everyone is using the hot water. What at 5.30?? Tried again at 7pm still no hot water, back to reception was told someone would look at it. I then went out for a meal, slept in a far too soft bed, pillow choice was soft, soft or soft. Woke up ready to face another day, alas still no hot water, back down to reception, I asked if tgere was a room I could shower in, I will check after breakfast. Came back and was told they would call me. They did only to say they had no rooms with hot water for me. No refund, no discount just a sorry. To top it off a text to leave a review came later in tge day. I will not stay tgere again and consider other options. Clearly this 'franchise' has allowed tge place to run down and lower its standards.
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