Usuário convidado
22 de maio de 2023
A day after we had done check in (payed in advance for all nights and given them all the info they needed) they came into our room when we weren’t there and took all our belongings that were on the bed to the lobby and started changing our sheets, they basically decided on their own that they are doing check out for us when we payed 6 nights in advance. We were given no apology, were showed no compassion, and when we asked to speak to the manager, they said he would not be available for the entire rest of our stay and we were offered a free beer from the bar as compensation for invading our privacy and taking our belongings. Another night I was hanging out in a friends room. At around 12am, the security guard came into the room and told me that I am not a guest of the hostel and that if I don’t come to the lobby right now he will call the police on me. I showed him my Jo and Joe wristband and the key to my room, and he continued threatening to call the police on me. I went downstairs with him and showed him I am a paying costumer, in return I got no apology, no compensation, and no compassion for the rude and embarrassing way he interrupted my plans at an unreasonable hour in front of all my friends.
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