Usuário convidado
9 de fevereiro de 2023
Nice, upscale hotel in a great location in El Poblado. The front desk staff were pleasant and helpful. Their English was limited, so better if you speak some Spanish. As other reviews have mentioned, the noise at night from the nearby bars was quite noticeable, but not unbearable. My room was clean and modern with nice amenities. I thought it unusual that they never changed my wet towels even though I stayed 4 nights. But in fairness, I didn't specifically request it. The attached restaurant, Hija Mia, has delicious food served quickly and with great presentation. My stay came with free breakfast, but only some of the items on the menu (valued around 25,000 COP) were included in the options. One morning I asked if I could choose a different option from the menu and just pay the difference in price (about 2,000 COP), to which I was told, "Por supuesto." But when the bill came, it was for the full 27,000 COP. The waitstaff of the restaurant told me that the hotel receptionist was wrong. So, FYI.
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