Palazzo Bifora

We came here on our trip to beautiful Mdina. We felt completely looked after from the start and the setting was gorgeous. The food and staff at the Lumiere restaurant were fantastic. Would love to visit again and would recommend to anyone visiting Mdina. :-)

Sadly this review would be around three pages long if we summarised our visit. Ultimately it boils down to; -poor service -lack of communication amount the staff -dishonest pricing -doesn’t put the hotel customer first Room 8/10 would not recommend Agatha Location 10/10 Pool 6/10 overlooked by diners at lunch Service 2/10 Drink prices 4/10 - large beer €8 Food prices 8/10 - snack menu only is value- this is not offered to non hotel guests and price differs from the main menu for the same dish We had so many issues with our stay it became laughable by the end. I would not recommend this hotel to anyone. The pool area if you are choosing this hotel to sit by it please be aware it can be closed for a number of reasons and is on the patio where people eat lunches, which feels uncomfortable. We also stayed at the Gomerino in Valetta which was better value better service and will be where we return.

So when we arrived we sat inside it wasn’t busy so they took our order for food and drinks but the service was so long, I ordered the chicken and leek pie with wine and water, my friend ordered the same but asked about something on the menu they told her what is was and she said she’ll have one of each of the small pastries. The wine and small water took ages to come even though the guy and girl didn’t look busy, but the food took over 40 mins, which didn’t include nachos so my friend asked about the nachos and they bought them but she didn’t receive her pastries and the girl who took our order apologised over the communication and my friend didn’t get her pastries then they was an issue with the bill they charged us for 3 wine but we only had 2 they took that off and added us for a large water but I said I only had a small water which they corrected. We paid the bill but added a tip but we didn’t pay but left a 1 euro tip as the service was awful the food and drinks took so long and they kept getting our order/bill incorrect. When we went to the toilets downstairs as the restaurant is upstairs via a lift the manager asked us if we had paid we explained the situation and apologised and said the lady is an intern and the guy is new I said you have to be careful as it’s your business which will be affected but the food and drinks was amazing apart from poor service and issues with the bill.