Hotéis perto de McMinnville Plaza Shopping Center, McMinnville

This was way better then my stay i October 2022. Rooms have been renovated. Room service has improved greatly over last stay. This time bathroom was cleaned,dirty towels removed and replaced with clean. Trash emptied. This hotel was greatly improved over last stay. Still could improve in some areas. Breakfast area and needs to add snack and drink machines

On a drive across country I came into Manchester TN at 130am. I walked into the hotel carrying my chihuahua, explained that I was exhausted and needed a room for 8 hours of sleep and clarified that my dog was okay to stay. The attendant said the dog was allowed as long as I declared his presence and she had one room left and charge is $255. That is a hefty price but we paid and went on our way. On my bank statement, I was charged $438 for this room. When I called the hotel I was told the pet fee was $125 IN ADDITION TO THE ALREADY HIGH $255. I explained that I was not told by the attendant that the fee was not included in the price she quoted. The Hampton Inn rep said ”Well there's a sign on the table at check in that says in big letters that there is a fee.” And I said but she did not TELL me that there was another fee over and above the price she quoted and if she had been honest and transparent we would have stayed somewhere else. He says, ”Well I'm sorry. We always charge a pet fee.” Two things were clear: 1) He was definitely not sorry, and 2) He never understood that I had been told what my room would cost WITH MY DOG and I was lead to believe that the $255 price included the pet fee. The rep who took my call all but hung up on me. Not only will I never stay at this Hampton Inn again. I will never stay at ANY Hampton Inn. As a company executive, integrity is the most important quality of any business partner. I do not want any of of 1900 employees having to spend their time begging for fair treatment from this hotel. The way I was treated when I called to inquire about the charges on my account lead me to believe that this hotel has a pattern of behavior: give the customer half shrouded information at reservation and check in, followed by dismissive crocodile tears and condescension when the customer asks for the rest of the story. This event ruined what otherwise could have been a nice stay.