Villa La Luna de Miel Mazunte

Woke up to concrete chiseling right on top of my room during my whole stay (photo attached). This heavy noise would start as early as 7:30am. Abraham (the manager) told me he would address this situation but he never did, and then he ignored my messages (screenshot attached) In the AC rooms, there’s a gap between the wall and the ceiling so you can literally hear everything from the neighbouring rooms. The hot water worked twice in the whole week. My last day I woke up to a flooded room due to an overnight rain (it was the only room that flooded, photo attached). I asked for a refund for that last night and Abraham responded aggressively telling me to leave the place. When I talked to the owner she made ridiculous comments such as “can you not swim?” and “You should pay me more because of the damage to my furniture”. She also threatened to call the police if I didn’t leave immediately. Abraham never told me there was housekeeping service available every day. He was also unable to give me even 5 mins to pay so I wasn’t able to stay in the room I was meant too.

Fuimos de vacaciones a relajarnos y descansar y lo que obtuvimos fue una semana cansada y frustrante. Tengan mucho cuidado, las paredes son delgadas y se escucha todo, todos los días la familia de la habitación de al lado nos despertaba a las 6am porqué uno de los niños se ponía a gritar sin parar y los padres a hacer ruido y a hablar a voces. Se les informo al personal de la villa pero no sirvió de nada porqué solo les llamaron la atención y siguieron haciéndolo toda la semana. No es cierto que uno debe respetar no hacer ruido a ciertas horas, porqué aparentemente no te pueden echar de la habitación si es reservado por *********** aún no sigas el reglamento del hotel. LA PEOR EXPERIENCIA EN UN HOTEL, no recomiendo que se queden ahí, la única solución que dan es que canceles tu reserva hagas reembolso y te busques un nuevo hotel, pero a los huéspedes problemáticos ni siquiera los mueven.