Ryan Christopher
6 de setembro de 2022
Great hotel, however, on the second night at around 930pm the door opened and some new guests entered my room. They had been assigned the same room, given a key and even opened the door. When I discussed this with the morning person, they assured me it was a mistake on their end, in the system and it showed that I never checked in and the room was empty. They then told me I wouldn’t be charged for the room and would be comp’d the last night of my stay. I booked through trip.com and it is prepaid to the hotel. So they can’t comp my stay as she said. I was still charged for the room. Not staying here again
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