Fantazia Resort Marsa Alam

Nous étions déjà venus en 2014, le séjour avait été très agréable...ce qui ne fut pas le cas de notre séjour de 9 jours en septembre 2022 ! L'hôtel est vétuste dans son ensemble, aussi bien les chambres que les extérieurs. La nourriture est variée mais très axée sur l'Italie (hôtel occupé principalement par des italiens). La qualité est cependant à revoir puisque nous avons été malades 5 jours. L'accueil laisse à désirer et l'équipe managériale est à revoir dans la gestion des problèmes et le manque de considération de la clientèle. En effet, les voisins du dessus ont vomi sur notre terrasse, le manager pour seule résolution du problème nous a dit qu'ils partaient le soir même. Ces voisins sont restés toute la durée de notre séjour... .

we are currently at the hotel, as part of the all-inclusive they don't want to give us more than 1 water per room, there are 4 of us, I have children, they want money for another bottle. they don't treat everyone fairly here, I know and have evidence that other visitors get more water than I need. I went to the reception at night to ask for water, very arrogant attitude, they didn't give me anything. other visitors to the hotel when they were watching the situation offered me their own water, very bad attitude of the hotel and reception. we don't want anything extra, but the basic thing. bribes work here on a large scale, but even then you are not sure that you will get water. sad, not giving a mother of two children 1 water for the children.

We were satisfied with our visit to the hotel. After the reviews, we were at a loss as to how everything would be, because of mentions of different behavior towards Italians, but the worries disappeared within two days. Staff, helpful smiling. The food was good, European type, so we always ate. The deluxe room is pleasant, clear, modern. Beach 3 minutes walk. The only problem we had was with Muhamed El Baz who serves at the Deluxe bar. I have never experienced such a reluctant bartender. He acted normal for the first two days, but once we formed a larger group of people to meet at the bar, he immediately changed his attitude. It annoyed him that he had to serve. He overlooked us, deliberately not pouring. He spent 70% of his time on the phone or with a cigarette. He was leaving, the bar was empty and people were thirsty. How many times we didn't get a drink even after half an hour even though there were 6 people there. Terrible experience. It bothered him that we were laughing. He also had some stupid things to say about us. The last day of our vacation was so unpleasant that it ruined my entire evening. Such a person should not work among people.