Hotel & Ryads Barriere le Naoura

First off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth. I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles. However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified. 1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day. The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue. All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.

Excellent service et très bonne accueil

Personnel à l’écoute Super chambre Petit déjeuner excellent

地理位置好，服務也很好

Le concierge le,plus INEFFICACE du monde, très peu de plats marocains à la carte , a part la situation je ne recommanderai pas

Ficamos por uma semana e tivemos um grande momento. O hotel tem uma localização central e é muito acolhedor. A comida era muito boa, embora um pouco limitada à noite, mas isso não importava, pois havia muitos lugares para comer. No entanto, a melhor coisa sobre o hotel são os funcionários, que são brilhantes! Muito profissional, mas também muito amigável e útil. Nós realmente apreciamos a nossa estadia e voltaríamos com prazer

hotel excepcional, os serviços são de alta qualidade, a localização é bem localizada, a piscina é top e o staff é simplesmente excepcional!! há tudo no local para uma ótima estadia. A restauração também é excelente. Recomendo sem hesitar, seja em família, casal ou amigos.

Passamos uma estadia maravilhosa neste hotel para comemorar o aniversário da minha esposa, excelente atendimento desde a recepção, limpeza do quarto, equipe de garçons e gerente do hotel sempre garantindo que todos os pedidos fossem atendidos, obrigado por uma ótima estadia.

Esta é uma propriedade visualmente incrível! É uma localização conveniente, funcionários muito simpáticos e tem o melhor café da manhã! Eu recomendo fortemente passar férias neste oásis em Marrakesh