Usuário convidado
1 de junho de 2024
My Julian Club experience.. For the past 2 years me and my partner have always been away for just 7 days but this year was my first time in Turkey so we decided to stay for 10 days, my partner had been to the hotel in 2019 and she said the hotel was lovely back then. I took the negative reviews from Facebook with a pinch of salt as wanted to gain my own experience and didn't want other people's posts to have me worried about my holiday. The first few days seemed really nice with no complaints other than the mattress being really tough. The pool staff/bar/resturant staff/ hotel shop workers and cleaners are completely looked over and work endlessly throughout the day every day to make sure people are looked after. They work so hard and are always so polite and friendly and always say hello and ask how we are, super friendly. Reception staff don't seem to know what to do when there's a complaint or when asked to see the manager, they just seem to turn into robots and flap. One receptionist was really helpful on my 4th night, I'd left a bottle of prosecco for someone at reception to say thank you for a lovely boat trip and they'd made sure it was passed on with a wee note. The food in this hotel is average with a huge variety, some quite tasty but after a few days of eating it, the food all starts to taste the same and we actually started feeling unwell the last few days and the food was starting to turn us not to mention the queues for the food is crazy and people were standing eating whilst queing. This is where the holiday started to go downhill for us, Guest relations manager with red hair is quite rude and dismissive when it comes to any complaints or unsatisfactory suggestions. If something happens in the hotel, the management swarm around. A young girl sat on a sunbed and it broke, she was a tiny wee thing with no weight on her and then management swarmed together around and told they'd be charged for a sunbed. They reviewed cctv and told the family that its he said she said as there was no footage so to leave it, this happened at the same time there was an 11 year old walking around the pool lifting drinks from tables and collapsing from being drunk and ending up in the doctors room and noone noticed. **WARNING TO ANYONE STAYING ON THE FOURTH FLOOR** On one of the nights I'd woken up during the night hearing someone rattling about and I knew it wasn't outside noise. I'd fallen back to sleep and then once woken again id gone to use the bathroom and noticed the bathroom roof tiles had been moved out of place. I immediately became concerned as I knew I'd heard something that night and it became clear that the noise was someone attempting to enter our bathroom via the roof. We then alerted reception and asked to see a manager explaining whats happened, they sent a maintenence person and a cleaner up to fix it not actually taking what had happened seriously but maintenence blaming us for opening the bathroom door too fast and thats what caus
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