Usuário convidado
19 de junho de 2024
We booked the hotel two months or more before the date of our trip and paid the entire amount.
When we arrived at the hotel, we were surprised that it was the Eid period and they told me that the reservation had been cancelled! When I asked about the reason, they told me that they do not deal with the reservation company through which I booked, but all of this was a lie. When I contacted the reservation company, they told me that the reservation was confirmed and there was no cancellation.
I called the tourist police, but the hotel management tried to negotiate with me and force me to pay an additional amount
When they realized I was still refusing, they gave me the worst room in the hotel
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