Usuário convidado
1 de abril de 2024
Well, the experience at Kasa was far from easy. Getting into the apartment was a total hassle with lockboxes, a dark steep garage, and such. Once inside, I discovered the bed did not look like it did on line. It was very low to the ground with a relatively thin low quality mattress on slats. I called Kasa and told them I could not sleep on that bed. I offered to pay for this first night (of the 4 that I prepaid). The response from the supervisor, Darren F. (he wouldn't give me his last name), was that I was stuck and could not get my money back. I left immediately and received text messages that asked me how I was enjoying my stay and "thank you for staying". I will be pursuing this refund. P.S. I didn't use ANYthing during my 10 minute stay, so no housekeeping necessary and Phoenix had loads of vacationers at this time of Spring training and Spring break. The room could have been rented rather easily.
Traduzir