Costa Marbella Star Light

The Star Light hotel is a terrible place to stay. The air conditioning didn't work during the heatwave, and despite promises to fix it or move us to another room, neither happened. We were promised a 15% refund, but that has never been issued, even after numerous emails, messages, and calls. There was never anyone there to speak to. The room was also not clean, and the towels were only changed after ******* contacted the hotel. Other guests had issues with their rooms as well, and none of the issues were addressed. I would not recommend this hotel to anyone.

I stayed here for 2 nights the location is so good and the rooms are very good and comfortable. But the bad side of this place is 1. If u want to arrive before the check just to drop ur bags don’t do it because there’s nobody there to take ur bags. 2. First day I was in one room The ac was not working and the wifi either when I told them this they didn’t do nothing. 3rd day I was in another room the smell that was coming out of the bathroom was awful. Over all the installations are good but it’s very deficient when it comes to customer service they’re missing a lot

the AC was barely working and the room was nothing like the pictures, but the location was fine.

Great place people really helpful. Very comfortable room, kitchen with all items you will need for the stay. clean towels/sheets great wifi service. Very close to the beach, a market just around the corner. Price really fair according all other places around. We will return for sure

The fridge didn’t work and after a few attempts to let receptionists know about that problem I understood it will not be fixed. Also the evening before I left the gate with code broke and the gate had to stay open all night. Otherwise very good location, friendly staff, clean.

First of all, the wifi did not work in my room, the staff were no help. The room overall was ok for the price, however, it should be noted that the mirror was cracked, the towels had stains on them. It’s a shame as the location was excellent. Probably wouldn’t stay again.

THIS "HOTEL" deserves no more than 1.5 star. I put 3 stars over 5 for eco friendliness as they even keep towels with holes... Photos are not showing reality, windows, lighting is hard with extra cold strong lights, and totally white walls (excepts stains on them...), you could feel in a bad hospital room. Furnitures etc are super cheap. Staff is not friendly, not professional (when you put your hotel rooms on a website, you check information showed about it), nor flexible. I was not given the room that I order. Security issues as some electric cables are on the air... And that was supposed to be a deluxe...

I was excited about booking this property based on its location and the pictures. The location was very good, but there were a few hiccups with ultimately impacted our stay. Firstly, the hotel doesn’t have 24-7 reception, you should clarify beforehand. Unfortunately I didn’t and the only way to contact the hotel was to call (not able to WhatsApp at least on the messaging we got from them- though it seems WhatsApp would have worked). Luckily, the reception staff were very helpful and allowed us to leave our bags until check in later. When we checked in, we settled into the room we were given which didn’t look like the pictures, seemed a little dirty and unlocked after (missing skirting boards, light switches not fully adherent to walls, bathroom cleanliness not ideal). Then when I used the sink, it was fully clogged. We had to contact reception since they had left and had to wait 30 min till they came back to assign another room. We were only in Marbella for the day so this was eating precious sunlight hours for us. The second room we were given was a bit smaller but reeked of smoke, so much so that when I left the room, my clothing smelled like smoke. So we had to change rooms again, we were then showed a much smaller room without a kitchenette and eventually were upgraded to a different building with a much more spacious room. While they tried to fix things after the fact satisfactorily, this all should have been checked beforehand rather than the hassle