Usuário convidado
17 de agosto de 2024
Had a bad experience in a private double room I booked. In the middle of the night while I was asleep, a drunk male staff member opened my door, along with a drunk girl. I was disturbed that he had woken me up and gained access to my room. This staff member looked shocked that I was in the room. The following morning I complained to the reception, and the Irish manager apologised. I found his demeanour to be a bit dismissive. The whole incident made me very uncomfortable, as my double room was meant to be private. Immature conduct that a drunk male staff member should use his key card to gain access to my private double room, while I was asleep. Location of Stoke is okay, and they offer a free breakfast.
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