Usuário convidado
19 de novembro de 2023
Talofa! After leaving Aga Reef Resort and arriving at Coconuts - it was a culture shock. I felt in the first 24 hours that I had arrived in the USA with lost Samoans walking around enforcing "rules". I want to say right off the bat - the resort "way", does not match the Samoan "way". You can physically see in their eyes that they don't want to do things the way they've been told to do them. I will go in to more detail down below (see 6 'Staff'). After speaking about the following fully with the resort GM, and staff, I am writing this review so that YOU, the guest deciding if this is the right place for you, can make an informed decision before going. We booked 3 nights in an overwater fale (specifically Fale Lina right at the end - THE BEST ONE hands down - OK (front desk staff) did not disappoint - there were many turtles!!), luckily we did get a discount on this room from Brian, however very thankful we did not pay full price as I would have been even more upset than I am. I want to keep this easy to read so here are my concerns... 1. The Complimentary Breakfast. 3 measly options - Option 1 - a small bowl of cereal, Option 2 - toast and 1 small muffin (this is the continental which seems to be the most popular, but isn't served as it should be due to lack of training for new hires), or Option 3 - 2 tiny croissants - all accompanied by coffee OR tea, and OJ... you have to pay if you want other juice. Nothing accommodating for guests with dietary requirements. I am dairy free - pretty easy to accommodate - and even with the staff being told at check in, and by me every day, they still organised nothing but an extra banana 1 day. I ended up just ordering food off of the menu - which they still messed up with cheese in my. omelette and butter on my toast. Lack of communication and lack of training, mixed with new staff = a very confusing breakfast hour with no structure, routine or flow. The coffee included is NOT iced coffee unless your order coffee with a glass of ice on the side. Or you pay extra for Iced coffee. Confused? We were. Still are. But we got $30WST back - so a win!! What is meant to happen is far from what is happening, and the GM is now aware of this and will hopefully add more options for other diets. Just be prepared. The other thing I struggled with (which was rectified at the end when I voiced my many concerns) was the poor selection of said "complimentary' breakfasts. Especially having just come from a resort where we paid half the price, got five times the selection and quality (iced coffee, a la carte breakfast, fruit, and a Samoan porridge - see my AGA REEF review). 2. Overwater Fale. First off, this was 1 of the only highlights about this stay, the other being the staff - which I will get to, however even as the highlight of the trip it needs a lot of improvement. One of the biggest disappointments (which we read about but thought had been changed) is there is no ladder or steps down in to the water - so ZERO acces
Traduzir