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5 star

Sheraton Manila Bay
4.4/5108 avaliações

Sheraton Manila Bay

Manila Bay Manila|1.62km de National Museum of Fine Arts
This hotel is adequate, but slightly overpriced vs. competition. While they have updated the lobby in recent years, from what I can tell there has been little effort to update guest rooms, which are dated vs. other 5 star properties like the Westin. The one differentiating factor this hotel previously had was a great breakfast buffet served in the Pacific Lounge on the 21st floor with floor to ceiling windows that gave a sweeping view of the skyline and the bay. It was carpeted with cushioned club chairs and those soft surfaces absorbed noise and the overall experience was a great way to start your day compared to the crowded and loud breakfast buffets at other 5 star hotels. Well someone decided to spend a lot of money to destroy that experience. They have opened a new restaurant on the first floor that is loud, crowded and gives you a view of 7-11 across the street instead of the bay. I spoke to the GM about this, so he already knows my opinion, but what continues to strike me is his point that the Pacific Lounge is “a premium space” - yes Sir, that’s true and previously it was one that virtually all your guests got to enjoy which is exactly why it was THE difference maker for this hotel. I came back thru Manila for a night on May 15 and was going to try the Sheraton one more time, but it was fully booked. Instead I stayed at the Westin for less money. There was no comparison- the Westin’s rooms have a much higher end finish, their food was better, and the service there was far superior like being provided a welcome drink and the Manager sending fruit to my room with a welcome note. The Sheraton Manila Bay is no longer on par with Manila’s best hotels

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Business travel

Sheraton Manila Bay
4.4/5108 avaliações

Sheraton Manila Bay

Manila Bay Manila|1.62km de National Museum of Fine Arts
This hotel is adequate, but slightly overpriced vs. competition. While they have updated the lobby in recent years, from what I can tell there has been little effort to update guest rooms, which are dated vs. other 5 star properties like the Westin. The one differentiating factor this hotel previously had was a great breakfast buffet served in the Pacific Lounge on the 21st floor with floor to ceiling windows that gave a sweeping view of the skyline and the bay. It was carpeted with cushioned club chairs and those soft surfaces absorbed noise and the overall experience was a great way to start your day compared to the crowded and loud breakfast buffets at other 5 star hotels. Well someone decided to spend a lot of money to destroy that experience. They have opened a new restaurant on the first floor that is loud, crowded and gives you a view of 7-11 across the street instead of the bay. I spoke to the GM about this, so he already knows my opinion, but what continues to strike me is his point that the Pacific Lounge is “a premium space” - yes Sir, that’s true and previously it was one that virtually all your guests got to enjoy which is exactly why it was THE difference maker for this hotel. I came back thru Manila for a night on May 15 and was going to try the Sheraton one more time, but it was fully booked. Instead I stayed at the Westin for less money. There was no comparison- the Westin’s rooms have a much higher end finish, their food was better, and the service there was far superior like being provided a welcome drink and the Manager sending fruit to my room with a welcome note. The Sheraton Manila Bay is no longer on par with Manila’s best hotels
Swiss-Belhotel Blulane Manila Philippines
4.2/5840 avaliações

Swiss-Belhotel Blulane Manila Philippines

Manila|1.65km de National Museum of Fine Arts
During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

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Dormitels.ph Ermita
3/527 avaliações
Manila Bay
Hotel a bit difficult to find. There is no street entrance. The reception is on the 2nd floor. You have to go through a small corridor with a money changer. The staff is friendly like almost everywhere in the Philippines 🇵🇭. There is Wi-Fi, shower, with 💦 🔥 hot water. A small 📺 television and we are in manila. You can find better for the same price when we arrived. We were offered a room with bunk beds because there was a booking error. But everything was back to normal when we came back in the evening we had a room with a double bed
Paragon Tower Hotel
3.9/56 avaliações
Manila Bay
The location was near intramuros and binondo which was our plan to explore. The neighborhood of the hotel is shabby. The staff were nice that they let us leave our baggage while we travel outside Manila and pick it up on our way flying out of Manila.
The Bayleaf Intramuros
4.1/544 avaliações
Within the walls and historical area, to visit the historical places. The breakfast is reasonable and is served on the top floor so the view is good. Additionally, it has a restaurant and night bar on the roof that is very busy and has a good atmosphere. The rooms do not have all the maintenance and cleaning details of a 4-star hotel, but it is reasonable. The staff was very friendly and helpful.
Airo Hotel Manila
3.8/511 avaliações
Manila Bay
The staffs are nice and polite, always greeting us when we go outside and when came back to hotel. The hotel are very clean and nice and compact. The shower and bathroom function well. The are connected to Internet which is accessible to YouTube and can watch varieties of show and music. The WIFI connection are also fast and not slow and accessible any part of the room.
Anex Hotel Near US Embassy
3.5/53 avaliações
Manila Bay
The room is good big and spacious. Although its a bit old ti look at but the overall experience is excellent.
Pearl Manila Hotel
3.2/512 avaliações
It's really rubbish. Apart from the good attitude of the front desk service, nothing is the same. When I entered the house, the water was stopped. The hot water suddenly became cold and hot. The bottled water drank almost the same as the water in the swimming pool. All kinds of furniture were about to fall apart. The sound of air conditioning sounded equivalent to the level of aircraft engines. In addition, I did n’t understand when I first came to Manila. Ctrip wrote xx kilometers from the city center. This city center is the old city of Manila. The real urban area is in Makati. I'm still wondering how I couldn't find a five-star hotel in Manila

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