Selina Mancora

This is the best Selina I've ever been to. It feels like a resort! It has shared and private bedrooms. I enjoyed the amazing pool and bar. The restaurant has amazing food and a varied menu to choose from. It's a great place to socialize and meet new people! There are so many activities to do. I did a sunset paddleboard session and it was great!

My stay at Selina was amazing. The nice views, good parties. My room had a really nice view over the ocean and the pool area. If you want to get sleep at night, take earplugs music is loud! Overall lovely stay. Some of the stuff could be more friendly…

The bathrooms are spotlessly clean. The first thing that can make or break our stay for my wife. The rooms follow suit. The cleanliness is only surpassed by the staff. And the beach is fantastic, along with the food quality - excellent - a little short on variety, but that is OK＞ Would we stay again? Yes, and that affirms our best recommendation.

I found my stay at Selina frustrating. Upon arrival we discovered that breakfast was not added to the room. The receptionist could not assist as it was a booking issue with the website. After some investigations I realised that having added the website offer with breakfast to the order, but taking some time to make the decision, Selina consequently sent me an email urging me to make the booking with an extra small discount code. Great I thought. So I made the booking, adding this code. However, not all was what it seemed. The special offer code took away the breakfast, which meant it wasn’t an extra discount at all, it would have cost more after taking breakfast. So the price I paid on check-in was more expensive than was still currently on the website taking breakfast. No problem I thought, surely customer services would rectify this, due to the fact they had initiated the issue with their email. Obviously a big chain like this would just, at minimum, ask me to pay the 50 PEN different to get the package intended. Wishful thinking on my part. After a back and forth email exchange, taking nearly a week, due to the replies sometimes taking days, the result was nothing can be done or changed. I was, in the end, offered some free points on the app, that you can use towards a stay at a Selina. Awesome. However, again not all was as it seemed. I tried to take an extra day to extend this trip with the given points, only to be told I couldn’t use it at this Selina for one day. The app mandated a two day stay. Again I asked if customer services could override this, taking into account I’d just paid for 6 days. Answer; no. They suggested I travel 800km to a different Selina I could use it at, that allows one night. Having already advised I was leaving for home to the UK one day later, obviously this suggestion was not viable. I think the thing that finished me off mentally was after leaving the room on the last day, then handing in the key, having a just a few hours to kill, I headed to the pool (before scheduled to take the bus) with my dirty towel from the room in hand. We were then approached to say we could not use our dirty towel to dry off from the pool, unless we paid for it again and the supervisor asked to take it. Nice one Selina. So the end result of a very simple initial problem of not including breakfast, ultimately resulted in us choosing to spend around $500 US on alcohol and meals outside of Selina, as it seemed the only power we had to express our dissatisfaction. The actual cost of the breakfast was not the issue and was negligible, it was the principle of the matter; of a large company who should have customer service at its core, not having any flexibility to guarantee customer satisfaction for a basic issue and in the end cost them quite a lot of lost revenue. Just when you think it’s all over, the chaos of Selina customer services strikes again. Having given up on an extra night and just heading home , whilst in the bus statio

The property is infested with crikets and the staff isn't helpful with the situation.

Extremely & Friendly staff Fun environment with tons of activities

If you are looking for a place to have a quiet evening after a loving day at the beach, this is not the place. Extremely noisy. Partying until 3am with loud speakers next to the rooms. Impossible to sleep. By the way, management never mentioned this at check in.

Great place to relax during the day. If you looking to relax at night the music will draw you out of your room. Great place for couples and people looking to have a great time. I wouldn’t really recommend for famliy or people who do not appreciate the party vibe. Lots of great staff Alejandra at the front desk is very helpful if you need anything. Cynthia Can hook you up with fun activities like acro yoga, Paddleboard, and many other activities. At night you can find Johnny boy making some dance moves and serving up delicious cocktail. All the other staff are great as well, always with good vibes.