Usuário convidado
2 de julho de 2023
We booked direct through the hotel, upon arrival the manager tried to charge us extra, even after showing him the agreed price he still tried. We still ended up paying more than we should. The pool was often filled with bugs, which I cleaned myself one day, the rooms weren’t cleaned ever day even though there were ALOT of bugs and not many guests. Arrived to dead bugs in the room. Breakfast was good, the same each day. We had to complain twice for not having running water (50% of our time), after the second time we asked to move rooms, which we were told we would have to pay extra, terrible customer service. The room also had very bad smells throughout the night. The manager spent the majority of his time in a hammock rather than sorting out issues or working. He was very hostile. We feel the most recent reviews on *********** and google are fake as other guests staying at the same time also didn’t feel the hotel deserved anywhere near a ‘fabulous’ status. I wouldn’t recommend the hotel.
Traduzir