City Center Hotel

The hotel was Good

Perfect stay

A very welcoming experience from a lady receptionist upon check in. Great place to stay and relax, quiet and spacious apartment. I ordered breakfast to my room and it is well presented and also the staff is very kind and polite. Thank you so much

Unbelievably trashy hotel with no respect for people living around. They blast music from their rooftop so loud every day from 5pm till 2am, regardless of who is living around. Do not recommend ever staying there or going near it as a matter of fact. When I tried to reason with their team they were very uncooperative and did not care in the slightest that they were disturbing other people, in fact they even made their music louder.

The management has changed and the customer service has also taken a turn for the worse. I had been a regular customer for over 7 years. The superb customer service coupled by personal attention by the team including Mukesh on the front desk made every stay memorable for me and my family. This time I received surprises after surprises ( I wish they were pleasant but they kept getting worse). 1- I had booked the hotel for a preferred rate and upon arrival learned that the rate is bumped up by 10BD. Shock-1 2- I coped with it and accepted it since I was staying overnight. The next morning I walk into the restaurant for breakfast and learn that the nightly rate doesn’t include breakfast “anymore”. Shock-2 coupled with embarrassment. At this point, I checked out instantly never to come here again, unless a miracle happens. Clearly not the elite grande I had known for the last 7 years and called my second home in Bahrain. Please stay away from this place if you don’t want to be ripped off. I, for one do not recommend this anymore.

I spent three nights at Elite Grande on a family trip to Bahrain. Our stay was a good one primarily because of our host Mukesh who made sure our room is ready as requested. He continued to follow up with us everyday on our experience and if there was anything he could do to make it even better. We have been staying at Elite Grande for the last so many years because of this hospitality and kindness that Mukesh has been manifesting. We feel at home away from home and this perception has only become stronger over time. Thank you Mukesh and Elite Grande for being there for us. You have become part of our family over time.