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5 star

Hotel Don Pepe Gran Meliá
4.5/568 avaliações

Hotel Don Pepe Gran Meliá

Marbella|1.84km de Coast of the Sun
From the moment you check into the Red Level you are made to feel very special with a huge smile from the team, a wonderful welcome and a glass of bubbles, the magic and making of memories begins, staying here feels like a dream, this place is FAULTLESS! The pure luxury of every detail is 5 star plus. The hotel, the beautiful array of fresh flowers, the location, the view, the room and above all the service. Our room was spacious, clean at the level of luxury you would expect, wonderful views over the picturesque grounds, balcony with wonderful sea views. House keeping staff, very attentive very respectful we loved our fresh flowers, daily chocolates, fresh fruit and water. Each and every member of the team has a smile, nothing is ever to much trouble. Everything to make our stay extraordinary good. All members of the team are amazing as individuals and professionals offering their guests remarkable service. The guest Red Level service/reception is always eager to help with anything you need. Rafa the pool concierge and the team are all excellent and can make anything happen around the pool. Noelia, The General Manager is incredible. The way she interacts with her staff and guests which contributes to the success of this hotel. Noelia makes sure that all the guests are treated with the utmost care and does everything within her powers to make the guest’s feel welcome, she always has time for everyone even with her busy schedule involved with running this very successful hotel. We appreciate the extra mile Noelia always goes in order to make our stay so wonderful, Noelia is always around and about in the Hotel very much managing with a hands on approach. We have stayed in this hotel for decades having also tried some of the other 5 star hotels in Marbella the Gran Melia Don Pepe is definitely 5 stars all the way if not more. We returned a few months ago with our family who also love this hotel, such wonderful memories for us all. My son and daughter call this place their “Jem of Marbella” Breakfast in the Red Level is delicious, nibbles and snacks are served throughout the day. We love the champagne bar just to chill in, you can sit here for hours and just enjoy the peace….. and the champagne! Bardot restaurant overlooking the pool area is great for lunch, sit in the shade or sun and enjoy the most wonderful freshly cooked pizza or a full on steak meal if you desire. You must try Erre the main restaurant in the hotel for the most perfect evening out. Delicious food extensive menu, gorgeous wines and very attentive staff a perfect night for us all. As usual we celebrated our anniversary in Tahini the Hotels Japanese restaurant absolutely 5 stars probably our favourite restaurant in all of Marbella. Tacha the beauty saloon within the Hotel is as you would expect, “One of the best” we had a fabulous treatment each whilst we were staying, making this a must do for every future stay. All in all the team made our stay very special, we wil

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Breakfast

The Town House - Adults Only
4.5/558 avaliações

The Town House - Adults Only

Marbella City Center Marbella|0.16km de Coast of the Sun
I really wanted to love this hotel due to the reviews. And there are some aspects I really enjoyed. The staff was phenomenal - very friendly and always willing to help. I love a good boutique hotel, so I was excited to find this one, which is centrally located in Marbella. Close to the beach with plenty of restaurants and things to do nearby. The hotel is a bit outdated. The rooms and bathrooms could use a good restoration, but they made a great effort to decorate nicely, which I appreciated. The dealbreaker for me was that our rooms had ants. And not 1 or 2 ants. There were many ants on the floor. This made out stay VERY uncomfortable. The staff gave us bug spray, so we were able to spray that, but then we had to let the small rooms air out before we went back into the rooms. The spray helped some, but it did not fully get rid of the ants. The staff also re-mopped the floor. They were so helpful and did all they could to try to rectify the problem, but we lived with those ants for 2 days, and I was very unhappy, uncomfortable, and disappointed. There were no other rooms to put us in and we prepaid for our rooms, so if we left for another hotel, we would have been losing a lot of money. Again, the staff was kind and did as much as they could to help, but no one wants to sleep with bugs on the floor. I would not return to this hotel due to that reason, unfortunately and would not recommend.

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