Ibis Mainz City

Unusual for a hotel in Germany is the level of incompetence and disinterest in helping guests that the employees of this hotel showed. But even worse than that (and it takes a lot to beat a €17 breakfast that wasn't even worth €5) was the situation with the room temperature. We were there for a three-day weekend that was unseasonably warm. The window of our small room looked out onto the very loud main street, so keeping it open all night was not an option (though we tried, and at 4 am when it began to get quieter, Frankfurt airport starting receiving the morning's first planes; of course this hotel is right under the path of the incoming airplanes - definitely not an option). When we asked at the desk about turning on the air conditioning (the "air conditioner" turned on in the room, but only blew out warm air), we were met with a lot of resistance. Finally, we were told they would turn it on. But they never did. After another sleepless night and a highly unfruitful discussion with the desk personnel the next day we decided to forfeit our final night and go home (so we could finally sleep). The final nail in the coffin? As we sat in the lobby to wait for our friends, we heard the desk personnel lie to further people coming to ask about the air conditioner. "Leave one of the keys in the slot so you can leave the air conditioner on while you're out. It will get better," they were told. This bold-faced lie coming from a hotel that professed its "greenness" on every single sign. What an absolute crock! Oh, yeah, and guests only receive one single towel in the room to be used as both bath towel and hand towel. Needless to say, I will never ever stay here again and would suggest you don't either.

Specifics asked by the automated review were at good rating. However, the following were lacking: - there were no face towels, only one large towel per person. - power outlets were only at the floor level and on one side of one bed. - the elevator did not work, door not closing properly - room key failed if someone was already in the room (in the shower) I got stuck outside. Thought the key was faulty...

We felt that the room was very small and the quality of towels was very poor

Desk staff tended not to be too friendly and somewhat rigid. Room had a king-size bed advertised but it was only a queen

Located across Romischs Theater station yet within walking distance to Mainz old town without noise and crowd, perfect location. Check in was hassle-free, room was clean and wifi was strong. Check out the Kamin-Flammkuchen right behind the hotel, make reservations ahead!

regular chain hotel. Very quiet. Interior is modern & clean. Relatively centrally located, short walk to the city centre. Stayed here with a friend and we both enjoyed it. Didn't try the breakfast or anything like that.

An exceptional budget hotel. Very clean. Kind staff. Only complaint was the pillow.

Ibis Hotels are reliable in their cleanliness and comfort. The hotel was easily walkable to the S-Bahn, the Rhine walking/running path, and the Altstadt/Cathedral.

The hotel room is what you'd expect from Ibis. Simple, not very big but clean. However, as we stayed during warm days in April, the air conditioning wasn't working. It could only be set to heat while the temperature was already unbearable inside. Staff confirmed that it's an entire building thing and at that time, cooling down wasn't an option. So despite the hotel advertising air conditioning on its website, the temperature was way too high to sleep properly. Solution offered by the night staff? Open the window. Oh yes, i like that, because the street noise is going to help me sleep! Definitely what I had in mind when booking a hotel with AC! Ended up sleeping with ear plugs... And still too warm because, without air circulation, an open window doesn't help much. Another issue: the parking. There is one but the system is a nigh**are. In fact, the worst parking system I've ever seen. Good luck getting the gate to open! Mainz was nice and I'll visit the city again but I'll make sure to avoid this place and so should you