Usuário convidado
3 de novembro de 2023
We booked 2 nights at the beginning of our tour of Menorca and 2 nights at the end at this hotel! On arrival we were greeted by Marina who was lovely, she was very informative and attentive! She told us we had been designated room 6 for both our stays! The reception area was very decorative and charming with the original old wall! Marina showed us the rooftop, it all looked like it needed work doing too it, not well maintained or clean looking! On entering our room 6, it was modern but not done to a high standard it was a bit tacky! It was very scruffy, and the shower was disgusting! The bed was comfortable and the bed linen was pristine! So we decided to stay! As we were returning we didn’t approach the reception with our issues, just in case we couldn’t get another hotel when we were due to return! That was our mistake, we should have stated it was not what we expected from a 4 Star Hotel! Breakfast was just ok, no toast just rolls! Very limited selection, to a handful of berries and a small plate of cheese and ham & small plate of fresh fruit! The smallest selection I have ever seen! Coffee was very good, extra hot milk, no problem! No replenishing of items so be early! Once we had left the Hotel and moved to our next destination, we knew we could not return to the Sindic for our last two nights, the difference in the 4 star hotel we were at could not be compared to the Sindic! So I emailed the Sindic, stating why we could not return on our last 2 nights, with photos asking for a full refund! I received an email stating that I should have said I wasn’t happy, at the time! I fully agree with that, but due to the dirty shower I felt this unreasonable! They chose not too make a comment on the photos and said they would refund 1 night!! So they accepted there was issues but still were too tight to give us a full refund! There are so many lovely hotels in Mahon that we stayed at, I would advise you to give this one a miss!
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