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Hotel Indigo Madrid - Princesa
4.4/5106 avaliações

Hotel Indigo Madrid - Princesa

Madrid|1.25km de Monasterio de la Encarnacion
Like in other reviews, the main pro about this hotel is location. Very convenient for metro and bus access, and within reasonable walking distance to the Palacio Real. However, that’s about the only reason to book this hotel. The Front Desk staff was rude, unaccommodating, and just plain wrong. He insisted that the room was not suitable for two when the booking and rate type, both in my confirmation email and in the IHG app, clearly showed “SLEEPS 2.” When I asked if it’s a twin bed in the room, he said no it’s a queen. So I asked what’s the problem then? As we were getting our keys he then said by the way breakfast would normally be for one but in this case I give you guys the second breakfast free. As if he were trying to come across as doing us a favor, when I know for a fact that the rate I booked included breakfast for up to two guests. Our best guess is this person was ********** (it was myself and my ******** partner) and couldn’t stand the idea of us being in this room together. This is also all without so much as even acknowledging my loyalty (Gold) with IHG. I’ve stayed at Holiday Inn Expresses with considerably more welcoming staff than this man (won’t name him by name unless IHG reaches out) displayed at this property. Stay at this property for the location but don’t pay anything more than 60€ per night. Anything more than that is a rip off. And don’t expect to be given a warm welcome by this particular front desk person. There was another person - a woman - working the front desk but our interactions with her were unfortunately limited. Perhaps the experience would have been better if we had been welcomed by her as she was considerably more pleasant.

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Vitium Urban Suites
3.9/574 avaliações
Madrid City Center
The location of the hotel is excellent, the price is very affordable, the rooms are clean, the facilities are complete, the soundproofing effect is very good, and overall it is a great place!
Palacio de Los Duques Gran MELIá
4.6/5107 avaliações
Madrid City Center
The environment of the hotel is very good. The lobby, restaurant, and garden are all elegantly and meticulously decorated, but the room is a bit crowded for us as a family of three, and the room facilities are average. My favorite is the restaurant, both indoor and outdoor, the restaurant environment and food are of high quality. In addition, the location is very good, very close to the main attractions in the old city (Madrid Royal Palace, Puerta del Sol, Plaza España), ten minutes walk, but please pay attention to driving, this is a restricted area in the old city. The service is good, the waiters are very warm and friendly.
Hotel Opera
4.4/574 avaliações
Madrid City Center
We stayed at the Hotel Opera recently for the second time, to celebrate a special Wedding Anniversary. We had an absolutely wonderful time. The hotel is centrally located, right next to the Opera House and close to all the attractions of central Madrid. We had nothing but excellent service from the staff throughout our whole stay - they are very responsive and helpful. The room is spacious, clean and comfortable with everything you need including a few little extras like a comb and shoeshine. Breakfast was excellent every morning, a great choice of English-style and continental offerings, The Spanish tortilla and home-made fruit tarts are particularly recommended. You need to book breakfast at a specific time, and this avoids the ”scrum” that some previous reviewers have described. Just two things prevent me giving a 5-star review. First of all it is some time since the hotel was refurbished so some of the fittings are starting to look a little tired. Secondly the cafe has changed since we were last there, it used to be possible to get tapas-style snacks from a counter display 24/7, now it is table service with hot food only available when the kitchen is open - in the evening it starts serving at 8pm which is a little late for us, so if you feel the same you need to go out to one of the many good tapas bars around. But overall we love this hotel and will certainly revisit!
Eurostars Madrid Gran Via
4.3/547 avaliações
Madrid City Center
The images that appear in the different rooms do not conform to reality. We were given a room that does NOT appear in the images because we cannot get decent images of it. We tried to either change it or not refund the money and finally they gave us a bigger one. Bad experience.
Hotel Meninas - Boutique Opera
4.3/560 avaliações
Madrid City Center
In this hotel, there is no hot air conditioner and heating in winter. The hot air conditioner is turned on for one night, and the whole room is still cold. No matter how it is set, the air conditioner blows cold air.
JC Rooms Santo Domingo
4/556 avaliações
Madrid City Center
The front desk brother is very good at serving, can store luggage, printer tickets, and can also help taxis to the airport, too powerful. Because it is the city center, the room is slightly smaller, but the surrounding area is very prosperous, the Dia supermarket is next to it, and the weekend is open until 12 o'clock in the evening. All the attractions are within walking distance and very convenient. The rain system is very powerful, the water is very rushing, and it also has a massage function.

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