Hotéis em Madrid Hortaleza

Hotel location is very good, next to the subway station, take the subway to the city only about half an hour, the room is very comfortable, conducive to sleep, the bathroom is very clean, it is the best choice for staycation!

I love this hotel. The staff are very friendly and even help me to learn Spanish! The hotel is small enough to be peaceful and very pretty. It's near the metro but in a lovely part of Madrid. It's really good for solo travelers, the breakfast is well worth it, the pool is fabulous. It's t perfect place to relax and see Madrid from. It's not a busy place for Nightlife but you can go out easily if you want from here. The beds are big and I love the rooms. I can't fault this hotel for a place to relax and hope to come again and again. Thank you to the manager and all the staff.

As my crew hotel was full we chose this one for a short one night's stay. There is no shuttle service to the airport and a single taxi ride is 26 to 28 Euros. The room was very small facing a sideway and the noise from the motorway close by necessitated sleeping with earplugs. Marriott's policy is clearly on saving fractions of pennies on every little detail: the pens used for signing the expensive bills, not changing the flat batteries in the remote controls until the 'customer' comes down to complain about it. I was surprised to find a piece of soap in the bathroom. We had a little meal in the bar and the waiter was a little rough in the beginning, he almost threw the plates and the cutlery onto our table. This mentality was completely opposite the one we experienced in the other part of Spain we visited. All in all the price- performance ratio is unacceptable. I don't recommend staying in this hotel but if you have to, make sure somebody else is paying for it. As a consequence I will cancel my bonvoy membership today and I will avoid privately staying in Marriott hotels in the future.

My Wife and I are regular guests at the Exe Madrid Norte. Every time we stay, we are amazed by the friendliness, professionalism and duty of care performed by all the staff there. In recent months, the hotel has had to deal with many challenges, as have many other hotels....but thankfully the Exe Madrid Norte has stayed open throughout the troubling times of covid 19. It looks like they have managed to keep their doors open only as a result of good planning, with the inevitable trimming down of personnel and facilities and a large amount of hard work. I can’t praise the staff enough for their dedication to their job and their attention to detail. The rooms are always spotless and very well maintained. During our recent stay, we experienced a total dedication to duty from one of the members of staff there, called Laura. Snow brought havoc to Madrid during the storm Filomena. The hotel was cut off by the snow, which meant Laura was the only member of staff on site to singlehandedly run the hotel for 3 days. Her actions were exemplary. She deserved a medal for her actions over those few days! When the weather eased....and help did finally manage to get through to the hotel, Miguel, the manager and his team did a fantastic job, above and beyond their job descriptions, to get the hotel accessible and working as normal again. Many thanks to them for helping us all get through that very difficult weekend. We highly recommend the Exe Madrid Norte for its comfort, location, cleanliness and friendliness. Although there are minimal staff there at the moment and facilities are limited due to covid 19, rest assured the guests are taken care of with the utmost courtesy and diligence. Paul & Rima Brown

I really love this hotel. I welcome cakes and bear candy on the first day. It is delicious, and the quality of the toiletries is very good. The hotel has a free mobile internet, a deposit of 200 Euros, and a refund. The breakfast area is small but it is really pleasant. Sitting on the balcony and enjoying the sun and tea, it is full of holiday. I will definitely stay again next time.

We stayed here for a weekend break, smooth check-in and staff were Brilliant and helpful,hotel was spotless, the rooms were spacious and comfortable and spoilt with the view of Madrid,view bar was fabulous,wifi was brilliant and breakfast was wow especially the omelettes, will be definitely be returning, thanks Riu Plaza for a brilliant break

The location is great. The breakfast is very complete. The only negative is that you can hear those staying in the rooms next door. I have been in three different rooms and in two of them the windows did not close properly and in one of the rooms the door was damaged. The hotel staff is very helpful.

Everything about the bathroom is not ok with so many problems such as: on hot and cold shower and on rain shower which we were unable to use at all; shampoo and bath gels bottles which cannot be used.

We had SUCH a great time staying at this hotel. We were showing our visiting family what Madrid has to offer and the location of the hotel is perfect for that. Close to the best restaurants and the Sol train station making it really easy to travel around the city. The staff were able to help with anything we needed, and the gifts waiting on our door in the morning were such a great surprise! We love this place and will definitely come back.

The staff was very friendly and welcoming, they upgraded me at check in to a very nice suite for no extra charge! The room was very large and super chic & clean. The rooftop pool was an amazing amenity that we great use of during our stay. Staff members Jamie, Martin and Iva were amazing and made my first trip to Madrid one to remember. I will definitely be coming back and staying at the Axel.